Tracey Skaleski
Janesville
Summary
Healthcare professional with extensive experience at SSM Health, specializing in patient scheduling and insurance claims management. Demonstrated success in improving patient satisfaction through effective communication and attention to detail. Proficient in Epic and adept at collaborating with clinical staff to streamline processes and ensure data accuracy.
Overview
16
16
years of professional experience
Work History
OBGYN Scheduler
Dean Clinics
Madison
04.2025 - Current
- Managed referral work queues to ensure timely patient follow-up
- Coordinated patient appointments to optimize clinic scheduling
- Collaborated with clinic staff to streamline patient care processes
- Updated patient charts for accuracy
Patient Account Rep
SSM Health Corporation
02.2024 - 04.2025
- Processed appeal requests to recover denied claims
- Followed up on denied claims to ensure resolution
- Called insurance companies to facilitate recoupment of funds
Patient Access Rep II/Financial Counselor
SSM Health
Janesville
03.2016 - 02.2024
- Resolved billing issues to facilitate timely payments and improve patient experience
- Processed insurance claims for patient services, ensuring accurate reimbursement
- Provided customer service to address inquiries and resolve issues, enhancing patient satisfaction
- Gathered medical records from patients for accurate documentation
- Denials through workques
- Registration process
Health Unit Coordinator
Unity Point Health-Meriter
06.2010 - 06.2018
- Transcribed and implemented medical orders to support patient care
- Registered mothers and babies, facilitating timely access to healthcare services
- Coordinated staff communications to ensure seamless information flow
- Implemented procedures for emergency calls
- Verified legal documentation for birth certificates
Education
CERTIFIED CPC - Certified Professional Coder
AACP
08-2025
AACP-CPC PHYSICIAN BASED MEDICAL CODING COURSE -
01-2025
SSM CAREER LADDER CERTIFICATE -
01-2020
CERITICATE - MEDICAL BILLING
BLACKHAWK TECHNICAL COLLEGE
01-2010
ASSOCIATES - MEDICAL ADMINISTRATIVE SPECIALIST
BLACKHAWK TECHNICAL COLLEGE
Skills
- Patient scheduling
- Healthcare communication
- Medical coding
- Insurance verification
- Clinical collaboration
- Portal management
- Data accuracy assurance
- Attention to detail
- Microsoft Excel
- Epic and Encoder Pro
- Remote work
- Documentation skills
Timeline
OBGYN Scheduler
Dean Clinics
04.2025 - Current
Patient Account Rep
SSM Health Corporation
02.2024 - 04.2025
Patient Access Rep II/Financial Counselor
SSM Health
03.2016 - 02.2024
Health Unit Coordinator
Unity Point Health-Meriter
06.2010 - 06.2018
CERTIFIED CPC - Certified Professional Coder
AACP
AACP-CPC PHYSICIAN BASED MEDICAL CODING COURSE -
SSM CAREER LADDER CERTIFICATE -
CERITICATE - MEDICAL BILLING
BLACKHAWK TECHNICAL COLLEGE
ASSOCIATES - MEDICAL ADMINISTRATIVE SPECIALIST
BLACKHAWK TECHNICAL COLLEGE