Dae’Ja Porter
Houston
Summary
Detail-oriented healthcare administrative professional with 4+ years of experience in patient access, scheduling, and billing support. Proven ability to manage high-volume scheduling, verify insurance, and improve workflow efficiency in fast-paced medical environments. Known for strong communications, accuracy, and delivering excellent patient service
Overview
6
6
years of professional experience
Work History
Physician Scheduler - OBGYN
Parallon HCA
Pearland, TX
04.2025 - Current
- Manage high-volume appointment scheduling using advanced systems to optimize provider calendars.
- Coordinate communication between patients and healthcare providers to ensure timely nd accurate scheduling.
- Maintain detailed and organized appointment records, improving workflow efficiency and accessibility.
Physician Orthopedic Scheduler
Methodist Hospital
Houston, TX
08.2024 - 01.2025
- Met and exceeded call center performance metrics, including service levels and handle time.
- Delivered professional, high-quality customer service to patients and medical staff.
- Cross-trained across departments, providing operational support and improving team flexibility..
Patient Access Coordinator
Davita Dialysis
Houston, TX
08.2022 - 08.2024
- Managed patient records and maintained strict confidentiality of sensitive information.
- Handled high-volume inbound calls, routing inquiries and resolving patient needs efficiently.
- Provided administrative support including scheduling, meeting coordination, and documentation.
Patient Access Representative
Baylor College of Medicine
Houston, TX
06.2020 - 08.2022
- Facilitated patient check-in and registration, ensuring smooth front-desk operations.
- Verified insurance eligibility and resolved discrepancies to prevent billing issues.
- Scheduled appointments to optimize patient flow and minimize wait times.
Education
High School Diploma -
Ross Shaw Sterling High School
Houston, TX05.2014
Associate's Degree - Health Administration
Lonestar College
Spring, TX08.2027
Skills
- Patient Scheduling and Coordination
- Insurance Verification and Billing Support
- Electronic Medical Records (Epic)
- Customer Service Excellence
- Data Entry and Administrative Support
- Multi-line Phone System
- Time Management and Multitasking
Timeline
Physician Scheduler - OBGYN
Parallon HCA
04.2025 - Current
Physician Orthopedic Scheduler
Methodist Hospital
08.2024 - 01.2025
Patient Access Coordinator
Davita Dialysis
08.2022 - 08.2024
Patient Access Representative
Baylor College of Medicine
06.2020 - 08.2022
High School Diploma -
Ross Shaw Sterling High School
Associate's Degree - Health Administration
Lonestar College