Summary
Overview
Work History
Education
Skills
Timeline
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JACQUELINE AMORE

Summary

Experienced scheduling professional ready to excel in a critical role within a surgical environment. Recognized for meticulous coordination, exceptional organizational abilities, and strong communication skills. Committed to fostering team collaboration and adept at adapting to evolving needs, guaranteeing optimal outcomes and unwavering reliability.

Overview

14
14
years of professional experience

Work History

Surgical Scheduler

Henry Ford "Motor City Orthopedics"
07.2019 - Current
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
  • Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
  • Contacted insurance companies to obtain authorizations and gathered all related medical records.

Patient Service Representative

DMC Tenet Healthcare
11.2016 - 07.2019
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.

Grocery Clerk

Kroger
09.2012 - 11.2016
  • Customer service
  • Cross trained as a cashier to tender all forms of payment while providing exceptional customer service
  • Leader of in store cultural council to improve work life balance and boost morale of the store team for more than 2 years
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Waitress

Dimitris Restaurant
06.2011 - 07.2012
  • Assigned patrons to tables suitable for their needs and according to rotation
  • Cleaned and organized eating, service, and kitchen areas
  • Greeted each customer with friendly eye contact
  • Performed all transactions in a cordial, efficient and professional manner
  • Placed clean dishes, utensils, and cooking equipment in storage areas
  • Prepared checks itemizing total meal costs and sales taxes

Education

Phlebotomy Certificate - Phlebotomy

Schoolcraft College
Livonia, MI
05.2015

Associates in General Education - General Studies

Schoolcraft College
Livonia, MI
05.2011

Skills

  • Collaborative Team Member
  • Activity Planning
  • Familiarity with Medisoft Software
  • Understanding of CPT and ICD-10 Guidelines
  • Knowledge of Athena
  • Reliable Work Performance
  • Office Administration Expertise
  • HIPAA Privacy Standards Knowledge
  • Patient Scheduling Coordination
  • Insurance Approval Process

Timeline

Surgical Scheduler

Henry Ford "Motor City Orthopedics"
07.2019 - Current

Patient Service Representative

DMC Tenet Healthcare
11.2016 - 07.2019

Grocery Clerk

Kroger
09.2012 - 11.2016

Waitress

Dimitris Restaurant
06.2011 - 07.2012

Phlebotomy Certificate - Phlebotomy

Schoolcraft College

Associates in General Education - General Studies

Schoolcraft College

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JACQUELINE AMORE