Nichole Casados
Casper,WY
Summary
Dynamic professional with over 20 years of diverse experience in the medical field, banking, and customer service industries. Adept at fostering strong relationships with customers and patients while delivering exceptional care. Extensive expertise in managing patient interactions and administrative responsibilities within healthcare settings, consistently recognized for collaboration, adaptability, and high-quality results. Proven track record in patient scheduling, appointment coordination, and front desk management, ensuring seamless office operations and enhancing the patient experience. Knowledgeable in medical terminology and healthcare procedures, contributing to efficient and compassionate patient care delivery.
Overview
19
19
years of professional experience
Work History
Scheduler/MA
Memorial Hospital of Converse County
09.2022 - Current
- Managed scheduling of patient appointments to optimize physician availability.
- Coordinated communication between patients and healthcare providers to ensure clarity and efficiency.
- Monitored appointment schedules to minimize cancellations and no-shows effectively.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
PRN Receptionist/Medical Assistant
Rocky Mountain PM&R
06.2021 - 08.2022
- Schedule and maintain an efficient patient flow for the office.
- Process payments, communicate clearly and promptly with billing department.
- Manage multi line phone system for an effective communication with patients, providers, hospitals, patient family, insurance companies and other providers within the community.
Receptionist/Medical Assistant
Pain Care Center of Casper
08.2018 - 03.2020
- Organized and maintained an efficient communication flow for the office which included physicians, PAs, MAs, the billing department and upper management.
- Managed a complex system of multi provider scheduling, including reminder calls.
- Built and maintained trusting and production relationships with patients and family, clinic staff, and pharmaceutical reps and outside medical providers.
- Processed billing, communicated with billing department and reviewed insurance information to ensure patients were adequately charged for services and that the patient understood charges.
- Accepting payments and applying to patient accounts along with daily balancing and deposits.
Receptionist/Medical Assistant
Insta Care of Casper
08.2008 - 01.2019
- Assisted physicians and clinicians with simple surgical procedures, examinations, preparation of patients, lab test and administration of medication.
- Transitioned from the front office to back clinic seamlessly throughout a shift.
- Prepared medical coding and billing for patient filing, communicated with insurance companies on medical billing.
- Accepting payments and applying to patient accounts along with daily balancing and deposits.
Medical Assistant
Sage Medical - Dr Pazooki
02.2008 - 03.2010
- Assisted surgical biopsy procedures, examinations, and phlebotomy procedures.
- Maintained efficient communication flow for the office which included physicians, nuclear medicine staff, and upper management via phone, emails and in person interactions.
- Accepting payments and applying to patient accounts.
Bank Teller
First Interstate Bank
07.2007 - 12.2007
- Managed customer services interactions that included; cash handling, deposits, withdrawals, and transferring of cash.
- Assisted customers in opening credit cards and reviewing financial options.
- Answered questions customers may had about loans, baking options and asked who needed to assist them for next steps, Child Evangelism Fellowship of Central Wyoming, Assistant with.
Medical Assistant
McLaren Community Center
01.2007 - 06.2007
- Assisted physicians with vital sign procedures and medical examinations.
- Called and sent in prescriptions to pharmacists according to physician's directions.
- Assisted physician and office with any additional tasks that were needed to support patients.
Education
AAS - Office Management
Casper College
Casper, WY01.2019
Medical Assistant Certificate - Medical Assistant
Ross Medical Education
Brighton, MI01.2007
Skills
- Medical administrative support
- Specimens collection and processing
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Sterilization techniques
- Basic dressing techniques
- Laboratory maintenance
- Patient support services
- Collaborative team member
- Patient-centered care
- Caring approach
- Adaptable
- Clinical patient assistance
- Data entry proficiency
- Appointment scheduling
- Experience in HIPAA compliance practices
- Schedule management
- Patient communication
- Multi-line telephone system control
- Collaborative teamwork
- Problem-solving
- Time management
- Highly adaptable
- Reliability
- Effective communication
- Patient education
- Detail-oriented
- Relationship building
- Office administration
- Flexible schedule
- Task prioritization
- EMR / EHR
- Office management
- Proactive self-starter
- Medical terminology
- Clerical skills
- Goal setting
- Professionalism
- Interpersonal communication
- Medical records verification
- Calendar and appointment management
- Time management abilities
- Continuous improvement
- Medical charting
- Administrative support
- Patient health information Access
- Basic life support for health care providers (BLS)
- Microsoft Office Suite
- Office equipment operation
- Clinical assistance services
- Telephone etiquette
- Vital sign monitoring
COMMUNITY VOLUNTEER
- Child Evangelism Fellowship of Central Wyoming, Assistant with CYIA Training, Camp and 5 Day Club, 2018, Present
- College Heights Baptist Church, AWANA Teacher, 2009, 2011
- Oasis Food Bank, Volunteer, 2020, 2022
- Highland Community Church, Nursery teacher, 2006, 2007
- McLaren Family Care Center, Volunteer, 2006, 2007
Timeline
Scheduler/MA
Memorial Hospital of Converse County
09.2022 - Current
PRN Receptionist/Medical Assistant
Rocky Mountain PM&R
06.2021 - 08.2022
Receptionist/Medical Assistant
Pain Care Center of Casper
08.2018 - 03.2020
Receptionist/Medical Assistant
Insta Care of Casper
08.2008 - 01.2019
Medical Assistant
Sage Medical - Dr Pazooki
02.2008 - 03.2010
Bank Teller
First Interstate Bank
07.2007 - 12.2007
Medical Assistant
McLaren Community Center
01.2007 - 06.2007
AAS - Office Management
Casper College
Medical Assistant Certificate - Medical Assistant
Ross Medical Education