Maria Prudencio
North Hills
Summary
Experienced Scheduler and Medical Assistant with nearly 9 years in healthcare administration and patient support. Skilled in EHR management, appointment scheduling, insurance verification, and bilingual communication. Adept at multitasking, maintaining organized workspaces, and delivering excellent customer service. Seeking a Medical Receptionist or Medical Assistant role to contribute expertise and grow within a dynamic healthcare team.
Overview
12
12
years of professional experience
Work History
Scheduler
Sleep and Wellness Centers of California-Irvine, CA
Irvine, CA
10.2018 - Current
- Answered calls from patients and doctors’ offices, providing clear information and support.
- Scheduled patients for sleep studies, ensuring accurate and timely appointments.
- Confirmed appointments and reminded patients of upcoming visits and copays.
- Collected copays using the Heartland system, maintaining accurate payment records.
- Entered data and uploaded referral notes, progress notes, demographics, and sleep study reports to the EMR system.
- Faxed sleep study reports to doctors’ offices, ensuring timely communication.
- Maintained organized electronic health records and ensured information security.
- Utilized Microsoft Outlook, Excel, Teams, and Google Suite for daily office tasks.
Medical Assistant/Administrative Assistant
Steady care medical center-Santa Ana, CA
Santa Ana, CA
05.2017 - 10.2018
- Checked in and checked out patients, ensuring a smooth front desk process.
- Submitted prior authorizations and verified insurance for patient procedures.
- Answered phones and scheduled appointments, handling patient inquiries efficiently.
- Created patient charts, entered new patient information, and maintained accurate records in EMR systems (Practice Fusion & Kareo).
- Created invoices, collected co-pays, and handled money securely.
- Requested and sent medical records following HIPAA regulations.
- Took vitals, performed urine tests, and administered intramuscular injections.
- Assisted the doctor with minor procedures and called in prescriptions as needed.
Cashier
Northgate Gonzales Market-Westminster, CA
Westminster, CA
01.2014 - 01.2017
- Greeted customers and provided excellent customer service at checkout.
- Handled money accurately and processed transactions efficiently.
- Maintained a clean and organized work area.
- Supported team members and ensured a positive shopping experience.
Education
Diploma - Medical Assistant
North West College
Santa Ana, CASkills
- Windows
- Spanish
- Data entry
- Typing
- Customer Service Experience
- Phone Etiquette
- Medical Records
- EMR/EHR
- Vital Signs
- Microsoft Excel
- Word Processing
- Excel
- Faxing
- Stamps
- Phone etiquette
- Scanning medical records
- Medical scheduling
- Clean workspace maintenance
- Front Desk
- Medical Office Experience
- Insurance Verification
- EMR
- Organizational skills
- Bilingual
- Medical administrative support
- Google Workspace
- Packaging
- Scheduling
Accomplishments
- Achieved result by completing task with accuracy and efficiency.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Scheduler
Sleep and Wellness Centers of California-Irvine, CA
10.2018 - Current
Medical Assistant/Administrative Assistant
Steady care medical center-Santa Ana, CA
05.2017 - 10.2018
Cashier
Northgate Gonzales Market-Westminster, CA
01.2014 - 01.2017
Diploma - Medical Assistant
North West College
Additional Information
- Quick learner
- Attention to detail
- Time management
- Outstanding Communication Skills
- Strong Work Ethic
- Able to handle challenges
- Multi task
- Team player
- Languages English and Spanish