Kadeshia Jackson
Adrian,GA
Summary
Dedicated well -versed in communication and team building. Ready to bring 5 years of relevant work experience to your team. Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem solving skills.Constantly seeking to learn I am ready and willing to learn new things. Most importantly I am motivated. I'm easily to get alone with very friendly, and a people person. I can work in a stressful environment, and use to dealing with different types of customers. Knowledgeable and dedicated customer service associate. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduler
Signify Health
Savannah
02.2024 - Current
- I help people all across the U.S I take inbound and outbound calls, I help members schedule their appointment for evaluations.
- Identified areas where processes can be improved upon, resulting in greater efficiency within the team.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Maintained accurate records of all tasks completed by the team.
Front Desk Receptionist
Ricks Glass Company Inc
Dublin
10.2023 - 01.2024
- Greet and welcome guests as soon as they arrive at the office
- Answer and forward incoming phone calls
- Answer questions and address complaints
- Operate office equipment
- Check, sort and forward emails
- Strong communication and people skills
- Order windshields.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Technical Support Specialist
Apple
08.2023 - 10.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Collaborated with supervisor to escalate and address customers inquiries or technical issues.
- Provided comprehensive technical support to customers via telephone, email and chat.
- Troubleshot system errors and identified potential solutions.
Customer Experience Specialist
Teleperformance
09.2022 - 07.2023
- I am considered, customer service I take inbound calls from doctor offices verifying benefits/claims/credentials.
United Healthcare Customer Service Representative
Sitel Group
Augusta
08.2021 - 09.2022
- I am a call center representative for United Health
- I work with two computer screens, take calls, and satisfy my customers.
Picker/Packer
Kroger
Dublin
05.2021 - 06.2021
- I go pick up online order bag it, wait into the customer comes to pick it up then I take it to their car, and load it up for them.
Sk Auto Braze
Trane Technologies
Vidalia
01.2021 - 04.2021
- I currently populate, I operate the machine, and I load carts check for cold spots make sure it pass inspection.
Auto Braze
Trane
Vidalia
03.2019 - 01.2020
- I unload and load carts I checked for cold spots
- I was even in the warehouse I scanned tickets and always was a Water Spider I made sure lines 1 and 2 had the supplies they need.
DSI
Crider Foods
Stillmore
11.2018 - 12.2018
- I was in a freezer -25 degrees I pulled the fat off of the chicken and line it under the light so the machine will be able to cut it in half.
Sales Associate
Dollar General
Adrian
08.2017 - 08.2018
- I was a Sales Associate, I worked the register, stock, recover.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
Warehouse Worker
Trane
Vidalia
01.2018 - 06.2018
- I was working at Trane under Remedy which is temp service you work for 6 months then leave then you can come back and apply, but I was a watersider I got the supplies line 1 and line 2 need
- As in lifting heavy objects
- I also put warranty papers together.
Education
High school diploma -
East Georgia State College in Biology
08.2019
Skills
- Computer operation
- Shipping & receiving
- Cash handling
- Order picking
- Customer service
- Windows
- Heavy lifting
- Cashiering
- Warehouse experience
- Load & unload
- Help desk
- Computer networking
- Clerical experience
- Troubleshooting
- Technical Support
- Front desk
- Cash register
- Leadership
- Typing
- Medical records
- Research
- English
- Spanish
- Communication skills
- Customer support
- Microsoft Excel
- Data entry
- Microsoft Office
- Vital signs
- Organizational skills
- Computer skills
- Medical billing
- Microsoft Word
Certification
Driver's License
Awards
Certificate of excellence - September 2021
Timeline
Scheduler
Signify Health
02.2024 - Current
Front Desk Receptionist
Ricks Glass Company Inc
10.2023 - 01.2024
Technical Support Specialist
Apple
08.2023 - 10.2023
Customer Experience Specialist
Teleperformance
09.2022 - 07.2023
United Healthcare Customer Service Representative
Sitel Group
08.2021 - 09.2022
Picker/Packer
Kroger
05.2021 - 06.2021
Sk Auto Braze
Trane Technologies
01.2021 - 04.2021
Auto Braze
Trane
03.2019 - 01.2020
DSI
Crider Foods
11.2018 - 12.2018
Warehouse Worker
Trane
01.2018 - 06.2018
Sales Associate
Dollar General
08.2017 - 08.2018
High school diploma -
East Georgia State College in Biology