Courtney Peaks
Atkins,AR
Summary
Highly organized Scheduler with relevant background in managing complex calendars, coordinating logistics, and streamlining administrative processes. Strengths include ability to prioritize tasks, multitask efficiently, and maintain confidentiality. Have consistently ensured smooth operations in previous roles by effectively reducing scheduling conflicts and improving overall efficiency.
Overview
15
15
years of professional experience
Work History
Scheduler
Pinnacle In-Home Care
Russellville, AR
02.2023 - Current
- Coordinated caregiver schedules to meet client needs efficiently.
- Coordinated caregiver schedules for clients through effective call management
- Managed appointment reminders for clients and caregivers to ensure timely services.
- Developed scheduling templates to streamline shift assignments for staff.
Scheduler
Vivint Smart Home
Remote
07.2022 - Current
- Coordinated caregiver schedules for clients in-home care services.
- Managed daily staffing needs to ensure optimal service delivery.
- Utilized scheduling software to streamline appointment bookings.
- Coordinated customer appointments to facilitate timely service and collaborated with representatives and technicians to resolve inquiries.
Receptionist
CHI St. Vincent Little Rock Diagnostic Clinic
Morrilton, AR
04.2021 - Current
- Checked in patients to ensure smooth and efficient appointment flow Managed incoming faxes to maintain organized communication and timely document processing Digitized documents by scanning faxes to streamline records management Responded to incoming phone calls promptly
- Checked in patients to ensure smooth and efficient appointment flow
- Scheduled appointments efficiently to optimize clinic workflow.
- Managed incoming calls and directed them to appropriate staff members.
Nurse Assistant
Chambers Memorial Hospital
Danville, AR
05.2019 - Current
- Assisted nurses with patient care and daily living activities.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and equipment.
- Answered phone calls and managed computer filing and charting to ensure accurate patient records.
Caregiver (Full-Time) Office Clerk
Synergy Home Health Care
Denton, TX
08.2017 - 03.2019
- Administered medications according to prescribed schedules and protocols.
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
- Assisted caregivers in delivering essential patient support
Teacher
Terry Treehouse
Denton, TX
02.2017 - 08.2017
Customer Service/Auto Service Department
Wal-Mart
Corinth, TX
01.2014 - 01.2015
- Provided customer service by addressing inquiries and concerns
- Processed customer invoices to ensure accurate billing and timely payments
- Operated cash register to efficiently handle customer transactions and provide a smooth checkout experience
- Scheduled appointments to optimize service workflow and enhance customer satisfaction
Customer Service Crew Member
McDonald's
Denton, TX
01.2012 - 01.2014
- Proven exceptional Customer Service
- Responded to customer requests promptly to enhance satisfaction
- Assisted customers with inquiries to resolve issues effectively
- Processed cash transactions accurately to maintain financial integrity
- Opening & Closing Procedures
- Strong organizational and problem-solving skills
Education
High school diploma - high school
texas success academy
Arlington, TX01-2019
Billing And Coding -
U.S. Career Institute
Fort Collins, CO07-2026
Skills
- Scheduling Software
- Appointment Coordination
- Patient Scheduling
- Medical Scheduling
- Service Delivery
- Medical Terminology
- Medical Records
- Data Entry
- Scanning
- Documentation review
- HIPAA
- Triage
- Customer support
- Microsoft Office
- Microsoft Excel
- Microsoft software
- Windows
- Organizational abilities
- Professional phone manner
- Effective communication
- Team collaboration
- Leadership
- Clerical Experience
- Hospital Experience
- Personal assistant
- Data collection
- Microsoft Office
- Microsoft Excel
- Organizational abilities
Personal Information
Willing To Relocate: Anywhere
Timeline
Scheduler
Pinnacle In-Home Care
02.2023 - Current
Scheduler
Vivint Smart Home
07.2022 - Current
Receptionist
CHI St. Vincent Little Rock Diagnostic Clinic
04.2021 - Current
Nurse Assistant
Chambers Memorial Hospital
05.2019 - Current
Caregiver (Full-Time) Office Clerk
Synergy Home Health Care
08.2017 - 03.2019
Teacher
Terry Treehouse
02.2017 - 08.2017
Customer Service/Auto Service Department
Wal-Mart
01.2014 - 01.2015
Customer Service Crew Member
McDonald's
01.2012 - 01.2014
High school diploma - high school
texas success academy
Billing And Coding -
U.S. Career Institute