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Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.


  Customer service oriented, skilled with greeting patients, scheduling appointments and preparing patient charts.
  Patient and empathetic with extensive background in conflict resolution and customer care.
  Effective Scheduling Coordinator in busy office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee is considered a valuable asset to any company.


Transitioning from healthcare environment where skills in scheduling, patient communication, and administrative tasks were developed. Known for optimizing schedules and ensuring smooth flow of appointments. Seeking new field to bring these transferable skills and contribute to different setting. Offering strong organizational skills and customer-focused mindset, eager to learn and grow in medical setting. Brings keen ability to pick up industry-specific knowledge, coupled with proficiency in handling administrative tasks and using scheduling software. Ready to use and develop these skills in Medical Appointment Scheduler role. Experienced with scheduling patient appointments and managing time-sensitive tasks in healthcare settings. Utilizes effective communication to coordinate between patients and medical staff. Knowledge of maintaining accurate records and providing excellent patient service. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.

Dedicated to providing exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages for office communication. Possess strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements, ensuring adherence to necessary protocols. Proven track record as a dedicated administrative professional in fast-paced office settings. Excel in completing clerical tasks and offering staff support as a hardworking team player. Responsible, punctual, and highly productive even under minimal supervision. Dynamic Bilingual Customer Service Representative with 10 plus years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Dedicated to 8 years of experience as a scheduler, with expertise in EPIC scheduling and HIPAA compliance, ensuring optimal patient flow and satisfaction through effective communication and conflict resolution. Proficient healthcare scheduling professional with a focus on patient care and HIPAA compliance. Known for critical thinking and strong communication skills, contributing to improved patient flow and efficient referral processes.

Dayhana Santana

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Scheduler

Phlebotomy Technician

Driver/Technician

CNC Machine Operator

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Phlebotomy Technician -

High School Diploma -

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Scheduler

Phlebotomy Technician

Driver/Technician

CNC Machine Operator

Phlebotomy Technician -

High School Diploma -

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