Daeja Porter
Houston
Summary
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Overview
5
5
years of professional experience
Work History
Physician Scheduler - OBGYN
Parallon HCA
- 04.2025
- Managed appointment scheduling using advanced scheduling software to optimize daily operations.
- Coordinated communication between clients and healthcare providers to ensure timely appointments.
- Developed and maintained organized appointment records, improving retrieval efficiency for staff.
Physician Orthopedic Scheduler
Methodist Hospital
08.2024 - 01.2025
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
Patient Access Coordinator
Davita Dialysis
08.2022 - 08.2024
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
Patient Access Representative
Baylor College of Medicine
06.2020 - 08.2022
- Facilitated patient check-in processes to ensure timely service delivery.
- Verified insurance eligibility and benefits, resolving discrepancies efficiently.
- Managed appointment scheduling, optimizing patient flow and resource allocation.
Billing Specialist
Continuum Global Services
08.2019 - 06.2020
- Proactively identified trends in payment denials, collaborating with cross-functional teams to address underlying issues for improved revenue collection.
- Collaborated with billing team on claim submissions, resulting in timely payments and improved cash flow.
- Evaluated and updated charge master to ensure correct coding, facilitating accurate billing and payment posting.
Education
Associate's Degree - Health Administration
Lonestar College
spring, TXHigh School Diploma -
Ross Shaw Sterling High School
Houston, TX05.2014
Skills
- Data Entry
- Clerical support
- Epic experience
- Customer service
- Billing experience
- Multi-line telephone system
Timeline
Physician Orthopedic Scheduler
Methodist Hospital
08.2024 - 01.2025
Patient Access Coordinator
Davita Dialysis
08.2022 - 08.2024
Patient Access Representative
Baylor College of Medicine
06.2020 - 08.2022
Billing Specialist
Continuum Global Services
08.2019 - 06.2020
Physician Scheduler - OBGYN
Parallon HCA
- 04.2025
Associate's Degree - Health Administration
Lonestar College
High School Diploma -
Ross Shaw Sterling High School