Natalie Harmonie Perez
El Paso,TX
Summary
Detail-oriented Healthcare Customer Service Representative with 8 years of experience in medical office and insurance settings. Expertise in managing patient inquiries, scheduling appointments, verifying benefits while consistently delivering high quality customer service.
Overview
13
13
years of professional experience
Work History
Physician Office Scheduler
HCA Healthcare Inc.
El Paso, TX
12.2025 - Current
- Answering incoming calls in a timely and professional manner
- Scheduling all patient appointments for the physician practices including cancellations and changes
- Insurance verification and verification of patient demographics
- Selecting accurate insurance carrier plans and informs the patient of any carrier that is out of network
- Providing Good Faith Estimates upon patient request
Registrar Scheduler
University Medical Center
11.2015 - 02.2024
- Schedule appointments for new and recurring patient visits.
- Schedule physician orders for ancillary and diagnostic testing, provide patient with special instructions for test being done.
- Answer patient calls and provides appointments in a timely manner.
- Provide price estimates for appointments and/or procedures utilizing Clear IQ.
- Verify insurance benefits for patient appointments and preregister account.
- Confirm patient appointments.
- Provide appointment for referrals received by primary physicians for OBGYN.
- Submits authorizations when needed for ancillary or diagnostic test.
Customer Service Representative
El Paso Times
04.2013 - 01.2015
- Managed high-volume inbound calls, ensuring customer inquiries were resolved efficiently.
- Assisted customers with new subscriptions, renewals, cancellations, and delivery concerns.
- Communicated with the circulation and delivery departments to ensure timely issue resolution.
- Demonstrated strong problem solving and communication skills to ensure overall customer satisfaction.
Education
Diploma - Pharmacy Technician
International Business College
12.2010
Diploma - undefined
Bel Air High School
05.2005
Skills
- Customer service skills
- Proficient in phone etiquette
- Data entry
- Clear IQ
- Experian
- OAS Gold
- ECW
- Experience with insurance portals
- Records management
Timeline
Physician Office Scheduler
HCA Healthcare Inc.
12.2025 - Current
Registrar Scheduler
University Medical Center
11.2015 - 02.2024
Customer Service Representative
El Paso Times
04.2013 - 01.2015
Diploma - undefined
Bel Air High School
Diploma - Pharmacy Technician
International Business College