Elizabeth June Sells
Henderson,US
Summary
Proficient Nursing Scheduler with a proven track record in managing complex scheduling systems for diverse healthcare teams. Known for exceptional organizational skills and the ability to swiftly adjust schedules based on dynamic departmental requirements, aiming to optimize productivity and support high-quality patient care.
Overview
19
19
years of professional experience
Work History
Nursing Scheduler/Office Assistant
MEDICAL CENTER HOME HEALTH
Bolivar, US
12.2019 - Current
- Coordinated schedules for patient visits and referral handling.
- Coordinated patient assessments and scheduled visits according to physician orders via online systems.
- Runs Scheduling Request Report daily
- Collaborates with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs
- Utilizes EMR and scheduling tools to efficiently schedule all visits with field staff
- Monitors action screen and processes all assigned tasks, coordination note and patient care and clinical director as needed
- Complete all duties and task in a timely manner
- Answer phone calls and direct to correct staff members, Fax order to MD office
- Request authorization to insurance company for completion of visit for clinical staff
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Call Center Representative
Ingram Book Corp
Jackson , Tennessee
01.2014 - 01.2018
- Performed diverse clerical and office administration tasks tailored to assigned company needs.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Took special orders in person and over telephone, generating additional revenue every month.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Developed effective working relationships with team members across multiple departments.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Consumer Finance Assistant
Regional Finance Corp
07.2014 - 12.2014
- Contacted clients regarding past-due balances efficiently.
- Coordinated payment adjustments to address slow-paying clients.
- Executed external client calls to enhance engagement.
- Bring customers to the office or get them on the phone with the Manager
- Assume office Management duties as needed and hit slow file percentage targets
- Assisted branch in achieving delinquency reduction goals.
- Provided administrative support to the finance department, including filing, data entry, and document management.
- Monitored loans and accounts payable to confirm payments are current.
Office Manager/Data Entry
Extendicare of West TN/LHC Group
West, US
06.2006 - 12.2013
- Executed drug screens, background checks, and license verification.
- Train other staff members to perform work activities, such as using computers for education completion, correct paperwork flow, completing timesheets
- Supervised activities of lower-level clerical staff.
- Coordinated maintenance and usage of important office equipment including photocopiers, scanners, and fax machines.
- Addressed and fixed problems related to office technology, working together with Home Office IT team.
- Process and prepare documents, such as business or government forms and expense reports
- Complete work schedules, manage calendars, and arrange appointments
- Review files, records, and other documents to obtain information to respond to requests
- Prepare and proofread data and other information, such as records or reports to be prepared for Branch Manager/Senior Management
- Responsible for Inventory/placing order for medical and office supplies
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored inventory levels and placed orders when needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Chester County High School
Henderson, TN05.1985
Jacks Creek Elementary School
Jacks Creek, TN01.1980
Skills
- Computer Proficiency
- Skilled in Microsoft Word Usage
- Excel
- Consistent Dedication
- Consistent Reliability
- Customer Service Skills
- Strong Verbal Skills
- Clear Written Correspondence
- Interpersonal skills
- Independent Task Management
- Deadline-Oriented Assignment Management
- Task delegation
- Staff coordination
- Administrative support
- Medical coding
References
- Courtney Parker, Supervisor, Bolivar, TN, 731-658-9090
- Jennifer Johnson, Coworker, Bolivar, TN, 731-658-9090
- Dana Kennedy, Friend, Henderson, TN, 38340, 731-608-5240
Timeline
Nursing Scheduler/Office Assistant
MEDICAL CENTER HOME HEALTH
12.2019 - Current
Consumer Finance Assistant
Regional Finance Corp
07.2014 - 12.2014
Call Center Representative
Ingram Book Corp
01.2014 - 01.2018
Office Manager/Data Entry
Extendicare of West TN/LHC Group
06.2006 - 12.2013
High School Diploma -
Chester County High School
Jacks Creek Elementary School