Daisi Santiago
Henderson
Summary
Accomplished customer service professional with expertise from RubyHas/Shipmonk, excelling in client satisfaction and workflow optimization. Proficient in Microsoft Office and bilingual in Spanish, enhancing communication and efficiency. Demonstrated ability to resolve issues swiftly, ensuring a seamless customer experience. Recognized for maintaining composure under pressure and fostering collaborative team environments.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
RubyHas/Shipmonk
06.2021 - Current
- Assisted customers with inquiries through multiple communication channels.
- Resolved customer complaints promptly to ensure satisfaction.
- Collaborated with team members to improve service workflows.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Picker
Ruby Has Fulfillment
07.2020 - 06.2021
- Inspected products for quality before packaging and shipping.
- Collaborated with team members to fulfill customer orders accurately.
- Followed safety protocols to ensure a secure working environment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Confirmed items picked for orders by keying codes into system.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
Receptionist
A-One Staffing
02.2019 - 09.2019
- Managed multi-line phone system to direct calls efficiently.
- Greeted visitors and clients with a friendly and professional demeanor.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured reception area was organized and presentable at all times.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Cashier
Schnucks
St Louis
09.2018 - 11.2018
- Processed customer transactions accurately and efficiently at checkout stations.
- Maintained clean and organized checkout areas for optimal customer experience.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and gift card transactions following company policies.
Education
Associate of Applied Science - Medical Assistant
Nevada Career Institute
Las Vegas, NV02.2026
High School Diploma -
Craigmont High School
Memphis, TNSkills
- Office management skills
- Bilingual (Spanish)
- Typing proficiency (20 WPM)
- Document filing and storage
- Client presentation creation
- Data review
- Data entry
- Virtual client communication
- Account closure handling
- Computer proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Outlook 365
- Medical terminology
- Customer service
Languages
Spanish
Limited
Timeline
Customer Service Rep
RubyHas/Shipmonk
06.2021 - Current
Picker
Ruby Has Fulfillment
07.2020 - 06.2021
Receptionist
A-One Staffing
02.2019 - 09.2019
Cashier
Schnucks
09.2018 - 11.2018
Associate of Applied Science - Medical Assistant
Nevada Career Institute
High School Diploma -
Craigmont High School