Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Hollender

Tacoma,WA

Summary

I'm a positive and energetic person with a strong background in customer service. I have thrived in roles that involve working with people. I'm always eager to help and you'll never hear me say: "That's not my job". I'm a quick learner and a coffee induced multi-tasker. I am looking to start a new journey, in a different type of body work, where I can utilize my skills to help a company thrive.

Overview

15
15
years of professional experience

Work History

Customer Service Rep

Cornforth Campbell CARSTAR
Puyallup, WA
12.2021 - Current
  • Acted as a liaison between insurance companies and customers, ensuring clear communication of the repair process and adherence to insurance company guidelines for efficient vehicle repairs.
  • Scheduled Estimate and Repair Appointments
  • Accounts Receivable ensuring that insurance companies have all documentation needed in order to process payments after vehicle repairs are completed. Tracking payments to ensure company is paid in a timely fashion.
  • Communicate thorough review of repairs with customers during vehicle pick-up.

Office Manager

Cornforth Campbell CARSTAR
Puyallup, WA
07.2012 - 12.2019
  • Successfully maintained a steady workflow by effectively organizing and allocating repair appointments for body technicians.
  • Managed accounts payable, ensuring timely payment of all vendor invoices
  • Managed accounts receivable to optimize payment collection from insurance companies in a timely manner for a high-performing body shop generating consistent monthly sales of $300,000+.
  • Processed time cards and payroll for employees

Auto Body Estimator

Cornforth Campbell CARSTAR
Puyallup, WA
01.2009 - 07.2012
  • Performed detailed inspections of vehicles to assess damage and determine repair costs.
  • Documented repairs with photos and invoices to maintain communication with insurance companies and adhere to their guidelines.
  • Effectively communicate repair process updates to customers including status on parts orders, completion of body work, progression through painting and reassembling stages, and when vehicle is ready for pickup.

Education

Lake Weir High School
Ocala, FL
05-2003

Skills

  • Data Entry
  • Staff Management
  • Supply Management
  • Operations Management
  • Administrative Support
  • Customer Service
  • Billing
  • Office Management
  • Organizational Skills
  • Relationship Building
  • Scheduling Coordination
  • Clerical Support
  • Credit and collections
  • Payroll Processing
  • Scheduling
  • Office Administration

Timeline

Customer Service Rep

Cornforth Campbell CARSTAR
12.2021 - Current

Office Manager

Cornforth Campbell CARSTAR
07.2012 - 12.2019

Auto Body Estimator

Cornforth Campbell CARSTAR
01.2009 - 07.2012

Lake Weir High School

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Stephanie Hollender