Ciarra Burnley

Dedicated and detail-oriented Physician Scheduler with experience in managing appointment schedules for healthcare providers. Proficient in coordinating patient bookings, confirming appointments, and ensuring optimal scheduling to enhance workflow efficiency. Skilled in maintaining accurate patient records and collaborating with medical staff to facilitate seamless operations. Strong communication abilities, adept at addressing patient inquiries and resolving scheduling conflicts. Committed to delivering exceptional patient service and supporting healthcare delivery.

• Schedule transportation services for Medicaid beneficiaries medical appointments
• Setup recurring rides for beneficiaries
• Make outbound calls to transportation providers and doctors offices on behalf of beneficiaries as needed

Being an available customer service representative to handle inbound and outbound calls related to health insurance related inquiries (medical claims, benefits, Medicare A, B, & D, pharmaceutical claims); My role was to understand the needs of the customer while maintaining the necessary demand of the client by maintaining a standard performance related to metrics and other duties given by supervisors.