Tracey Stovall
Merrillville,IN
Summary
Healthcare operations professional with over 20 years of expertise in coordinating residency programs and patient services. Recognized for strong leadership and effective management of complex schedules, ensuring seamless workflows and enhanced patient care across clinical and administrative teams.
Overview
21
21
years of professional experience
Work History
Residency Coordinator
HealthLinc
09.2024 - 09.2026
- Coordinated schedules and program operations for 19 residents and seven preceptors, ensuring alignment of specialty rotations, PTO, call-off coverage, and continuity-of-care needs.
- Maintain resident templates and appointment schedules, resolve scheduling conflicts, and communicate updates across providers, staff, and patients.
- Coordinate didactic training with the Residency Program Specialist and Residency Director and support residents with program questions and requirements.
- Identify coverage gaps, coordinate alternative providers, and serve as a reliable resource for referral agencies, patients, residents, and clinical teams.
- Manage open referrals by locating supporting documentation, communicating with involved parties, and tracking items through completion.
- Verify provider participation through Medicaid, Medicare, and commercial insurance portals and completion referral information requested by providers.
- Monitor patient calls, clinic specialty follow-up, medical-information flow, documentation accuracy, and timely resolution of questions.
- Created and maintained an advisory board of staff and patients to meet ACGME requirements and support Patient-Centered Medical Home quality initiatives.
Lead Patient Service Representative
HealthLinc
07.2012 - 09.2025
- Created and managed schedules for a 20-person administrative team while balancing daily operational and patient-service needs.
- Coordinated provider templates, PTO changes, and scheduling conflicts.
- Verified eligibility of commercial insurance, Medicare, and Medicaid to support efficient, high-quality patient care.
- Interviewed, hired, onboarded, trained, and mentored administrative employees; resolved workplace concerns and facilitated conflict resolution.
- Promoted staff retention and service quality by reinforcing HealthLinc policies, consistent workflows, accountability, and professional development.
- Oversaw messaging for nonclinical inboxes, daily journals, deposits, and administrative follow-up, ensuring effective communication across departments.
- Served as leadership backup during critical shifts and events to ensure seamless operations.
Front Office Supervisor
North Shore Health Centers
09.2005 - 09.2010
- Managed schedules for front-office team of 10+ employees in busy clinical environment, ensuring adequate coverage and efficient workflow.
- Collected and posted patient copayments while balancing daily deposits across three clinic locations, contributing to accurate financial reporting.
- Scheduled patient appointments and maintained accurate medical records by entering information into medical charts, enhancing patient care coordination.
- Provided patients, staff, and medical providers with clear and accurate information about commercial insurance, Medicare, and Medicaid.
Education
Associate Degree - Healthcare Management
University of Phoenix
Phoenix, AZ01-2019
Certificate - Administrative Assisting
Olympia College
Merrillville, IN01-2005
Skills
- Program coordination for residency
- Leadership in team dynamics
- Scheduling staff effectively
- Patient service excellence
- Verification of insurance details
- Enhancement of workflows
- Mentoring and training staff
- Management of EHR systems
- Problem solving
- Attention to detail
- Performance evaluations
- Hiring coordination
- Team collaboration
- Decision-making
- Schedule management
- Clinical documentation
- Schedule coordination
EDUCATION AND PROFESSIONAL DEVELOPMENT
- Servant Leadership Institute Program | SynerChange Chicago | Chicago, IL | 2015 and 2019
- Dealing with Difficult People Seminar | Fred Pryor | Merrillville, IN | 2014
Timeline
Residency Coordinator
HealthLinc
09.2024 - 09.2026
Lead Patient Service Representative
HealthLinc
07.2012 - 09.2025
Front Office Supervisor
North Shore Health Centers
09.2005 - 09.2010
Associate Degree - Healthcare Management
University of Phoenix
Certificate - Administrative Assisting
Olympia College