Tracey Thrush
Hodges & Irvine
Saint Clair,MI
21
years of professional experience
Professional with high standards and results-driven approach. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Work History
Office Manager / Operations Manager
9 Years 6 Months- Ensured timely product delivery and customer satisfaction through strong communication and dedicated customer service.
- Manage all sales operations, acquiring new customers and expanding business accounts.
- Maintain a comprehensive customer database including sales, product details and shipping information to support accurate order processing.
- Coordinate the production and assembly process to meet customer satisfaction and deadlines.
Customer Service / Tier 2 Support Specialist
4 Years 3 Months- Collaborated with suppliers in U.S. and Mexico to address and fulfill customer needs, enhancing overall customer satisfaction.
- Managed supply chain activities coordinating with sales and engineering teams to ensure smooth order fulfillment.
- Entered and maintained accurate data for all incoming and outgoing orders to support order tracking and customer inquiries.
- Partnered with diverse teams to implement enhancements aimed at boosting customer satisfaction.
Director
7 Years 7 Months- Nurtured student connections to enhance commitment towards achieving graduation goals.
- Directed initiatives to optimize enrollment processes and improve retention rates.
- Directed cross-functional teams in curriculum development to ensure alignment with industry standards.
- Streamlined operational workflows, resulting in increased efficiency across departments.
Education
High School Diploma
Skills
Office management
Administrative support
Organizational skills
Data analysis
Scheduling and calendar management
Effective communication
Client relations
Timeline
Office Manager / Operations Manager
Hodges & Irvine
02.2017 - CurrentRead More
Customer Service / Tier 2 Support Specialist
Global Enterprises
10.2012 - 01.2017Read More
Director
Ross Medical Education Center
03.2005 - 10.2012Read More
Fraser High School
High School Diploma
Read More