Tracey Tusa
Fort Lauderdale ,FL
Summary
Experienced President of operations and Medical Assistant with a track record of success in the restaurant and healthcare industries. Adept at managing operations, leading teams, and delivering exceptional customer service. Skilled in leadership, customer relations, and project management. Possess strong communication, computer, and management skills. Complemented by an Associate's Degree from Broward Community College. Looking to leverage my diverse expertise in a challenging customer service role.
Overview
25
25
years of professional experience
Work History
President of Operations
Rocco's Pizza
Hollywood , Florida
2000.01 - 2024.09
- Overseeing daily operations, staff management, and customer service to ensure high-quality dining experiences
- Implementing effective management strategies to optimize productivity and maintain a positive work environment
- Developing and executing marketing initiatives to attract new customers and retain existing ones
- Meeting financial targets and ensuring the overall success of the business
- Creating a welcoming and enjoyable ambiance for customers
- Negotiated high-value contracts with suppliers and clients to optimize cost-efficiency and revenue growth.
- Established open door policy to foster environment of respect between employees and management.
- Resolved conflicts between personnel by providing sound judgment while maintaining fairness.
- Provided leadership guidance to managers in order to foster a cohesive working environment.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Identified areas of improvement within existing operations processes and systems.
- Guided company through periods of change, including mergers, acquisitions, and organizational restructuring.
Medical Assistant
Skin and Cancer Associates
2004.10 - 2018.12
- Assisting healthcare providers with patient care and medical procedures
- Managing patient appointments and medical records with accuracy and confidentiality
- Communicating effectively with patients to address their needs and provide necessary information
- Contributing to a positive patient experience through dedication to high-quality care
- Collaborating with the healthcare team to maintain efficient workflow and clinic operations
Education
Associate of Arts -
Broward Community College
Hollywood , Florida Skills
- Project management
- Customer relations
- Team management
- Communication skills
- Leadership
- Customer service
Timeline
Medical Assistant
Skin and Cancer Associates
2004.10 - 2018.12
President of Operations
Rocco's Pizza
2000.01 - 2024.09
Associate of Arts -
Broward Community College