Tracey Weaver
Charleston,SC
Summary
Account Manager with over 9+ years of expertise in delivering outstanding customer experiences. With a proven track record, I have continuously achieved growth and acceleration by improving processes, building strong relationships, analyzing data, communicating effectively, and working collaboratively with colleagues.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Barnebys
04.2022 - Current
- Dedicated point of contact to 50+ customers for developing and implementing effective sales and marketing strategies to increase revenue. Tasks include standard account services,
prompt communication, proposing upsells, sharing data, managing renewals, and conducting reviews. - Collaborate with our US and European editorial, marketing, and technical teams for a high-quality customer experience by utilizing data-driven insights in order to identify customer needs and create innovative solutions to meet them.
Senior Logistics Account Manager
Total Quality Logistics
05.2014 - 04.2022
- Serve as 24/7 trusted advisor for 3 Enterprise and 10+ other clients, a multitude of independent freight carriers, along with warehousing and scheduling teams to build and grow a successful book of ongoing business with B2B selling techniques
- Organized on-site or virtual business reviews with multiple stakeholders involved
- Consistently exceed quota YOY while building inter-departmental relationships to make collaboration and the customer experience enjoyable and profitable for all parties involved
- Arranged and coordinated 12,000+ truckload shipments with 76 total landed customers, generating $26+ million in overall sales revenue while keeping personal BR margin at 20%
Sales Team Leader
06.2016 - 08.2018
- Assess, coach, and monitor 10-15 team members daily while still operating book of business
- Coordinate with group sales manager weekly to create action plans for individuals to help close clients, further the sales process, or assist them in achieving goals
Education
Bachelor of Science - Business Administration
University of South Carolina
Columbia, SC05.2014
Bachelor of Science - Business Administration And Management
Autonomous University of Barcelona
Barcelona, Spain04.2013
Skills
- Attention to Detail
- Analyze Data
- Communication
- Transparency
- Empathy
- Optimism
- Storytelling
- Teamwork
Timeline
Customer Success Manager
Barnebys
04.2022 - Current
Sales Team Leader
06.2016 - 08.2018
Senior Logistics Account Manager
Total Quality Logistics
05.2014 - 04.2022
Bachelor of Science - Business Administration
University of South Carolina
Bachelor of Science - Business Administration And Management
Autonomous University of Barcelona
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