Tracey Williams

• Led strategic planning initiatives to enhance service delivery across multiple programs.
• Developed and implemented organizational policies to improve operational efficiency and compliance.
• Mentored and guided senior management team in achieving departmental objectives and fostering collaboration.
• Oversaw budget development and management to ensure alignment with organizational goals and priorities.
• Cultivated partnerships with external stakeholders to expand program reach and resource accessibility.
• Analyzed performance metrics to identify areas for improvement and drive data-informed decision-making.
• Spearheaded workforce development initiatives to enhance employee skills and retention rates.
• Facilitated training sessions on best practices in service provision, enhancing team competency and effectiveness.
• Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
• Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
• Met with department supervisors and provided staff support to attain organizational goals.
• Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

Director of Peer Support Services in 6 counties.

Managed Supervisors and staff.

Implemented this serived at DCI according to state regulations.

Developed, implemented and managed Psychiatric Rehabilitation Services at Dickinson Center,Inc.

Obtained Certified Psychiatric Rehabilitation Practitioner i 11/13/2013