Tracey Wilson
Client Service Representative
Coatesville,PA
Summary
Enthusiastic Client Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of quality customer care and proven communication skills. Motivated to learn, grow, and excel in all aspects of Client Services.
Overview
9
9
years of post-secondary education
10
10
years of professional experience
Work History
Client Services
Animal Clinic At Thorndale
Downingtown, PA
01.2015 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
- Entered data from pet records and office visits into computer system using DVMAX Software.
- Answered owners' animal health questions and educated on healthy animal care practices.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Processed new patients and updated client records with key information using DVMAX Software.
- Implemented DVMAX Paperless Software for digitizing and organizing over 950 medical records.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Managed financial documentations such as expense reports and invoices.
Veterinary Assistant/Receptionist Assistant
Lenape Veterinary Clinic
Lenape, PA
06.2011 - 01.2015
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Education
Bachelor of Arts - English/History
Millersville University of Pennsylvania
Millersville, PA 09.1984 - 12.1989
Associate of Applied Science - Early Childhood Education
Delaware County Community College
Media, PA 01.2009 - 05.2012
Associate of Applied Science - Medical Coding And Billing
Delaware County Community College
Media, PA 08.2020 - Current
Skills
Inter-department collaboration
Professional demeanor
Customer/Client relations
Time management
Verbal and written communication
Administrative support
Multi-line Telephone Systems
Scheduling
Office administration
Accomplishments
I have made the High Honors List at DCCC for every semester I have semester that I have been there.
Volunteer for a local animal rescue.
Looking forward to getting a certification in Medical Coding and Billing.
Always willing to educate myself through further learning.
Timeline
Associate of Applied Science - Medical Coding And Billing
Delaware County Community College
08.2020 - Current
Client Services
Animal Clinic At Thorndale
01.2015 - Current
Veterinary Assistant/Receptionist Assistant
Lenape Veterinary Clinic
06.2011 - 01.2015
Associate of Applied Science - Early Childhood Education
Delaware County Community College
01.2009 - 05.2012
Bachelor of Arts - English/History
Millersville University of Pennsylvania
09.1984 - 12.1989