Brianna Lorenz
Geary Veterinary Hospital
Martinez,CA
8
years of professional experience
Dynamic Client Services Supervisor recognized for strong problem-solving skills and effective schedule management. Experience in developing training programs and enhancing inter-department collaboration to drive client satisfaction. Committed to delivering high-quality care in a fast paced environment.
Work History
Client Services Supervisor
4 Years 10 Months- Supervised client service team, ensuring high-quality care and effective communication with pet owners.
- Coordinated with veterinary staff to address client inquiries and resolve issues promptly.
- Developed training programs to enhance staff performance and improve customer satisfaction levels.
- Streamlined appointment scheduling process, reducing wait times and increasing client retention rates.
- Maintained open lines of communication between clients and internal teams, fostering strong partnerships based on trust and transparency.
Client Service Representative
2 Years 7 Months- Managed client inquiries and concerns, ensuring timely and effective resolutions.
- Educated clients on pet care services and preventive health measures.
- Coordinated appointments and follow-ups to optimize clinic workflow.
- Collaborated with veterinary staff to streamline service delivery processes.
Education
- Visual and Performing Arts
Skills
Customer relations
Schedule management
Training and mentoring
Inter-department collaboration
Team building
Conflict resolution
Teamwork and collaboration
Problem-solving
Multitasking
Excellent communication
Timeline
Client Services Supervisor
Geary Veterinary Hospital
10.2021 - CurrentRead More
Client Service Representative
VCA Encina Veterinary Medical Center
01.2019 - 08.2021Read More
Diablo Valley College
from Visual and Performing Arts
Read More