Tracey Bigelow
San Antonio,TX
Summary
Licensed Esthetician and Skincare Educator with over 15 years of experience in delivering high-quality esthetic services, training, and client care. Adept at creating engaging learning environments that foster both academic and personal growth, with a proven track record of enhancing customer satisfaction through expert skincare treatments and personalized consultations. Proficient in advanced skincare techniques, laser aesthetics, and grooming services tailored to diverse clientele. Strong communication and leadership skills, with a passion for helping others achieve their skincare goals and building lasting client relationships. Committed to maintaining a professional, supportive atmosphere in both educational and salon settings. Skin Therapist skilled in diverse facial treatments such as microdermabrasion, anti-aging and glycolic peels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Esthetician Educator
Vogue College Of Cosmetology
San Antonio, TX
08.2023 - Current
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Established open communication and positive relationships with students, peers, and administrative staff.
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Distributed and collected classroom materials such as worksheets, quizzes, and tests.
- Created study guides, research materials and syllabi for students.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Developed positive rapport with students of various and diverse backgrounds.
- Developed communicative relationships with students to support learning.
Laser Technician/Esthetician
SEV Laser Aesthetics
Philadelphia, PA
01.2023 - 05.2023
- Obtained qualifications to treat and remove hair with the following responsibilities
- Greet clients as they come in for the procedure
- performed small area and full body laser hair removal services in a fast pace turn around environment seeing an average of 50 clients per day.
- Inform clients on how to recover from each procedure as requested
- Maintain a clean and safe workplace
- Document all medical forms per appointment per client
Licensed Esthetician
The Men’s Salon, Center City
Philadelphia, PA
08.2021 - 03.2023
- Specialized Esthetician who also provides services for men, specifically focusing on "gentlemen's brows" that are clean, simple and masculine, taking into consideration client's facial proportions
- Additionally
- Introducing the skincare menu in partnership with Salon Owner, which includes men's facials, beard exfoliating treatments, Gua Sha and Lymphatic Facial Massage, full body waxing, hot towel shaves, manicure, pedicure, eyebrow, nose and ear waxing
- I also performed front desk responsibilities such as sanitizing, folding towels, laundry, and assisted stylists when needed including scheduling and managing inventory.
Restaurant Server
Schlesinger’s Center City
Philadelphia, PA
07.2021 - 07.2022
- Greeting customers upon arrival at the restaurant
- Providing excellent customer service during their dining experience
- Providing suggestions for food or drink choices to diners
- Taking feedback from diners
- Cleaning tables and preparing spaces for future diners
- Carrying drinks and food from the kitchen or bar area to tables
- Memorizing the food menu and wine list as well as any nightly special
- Setting tables throughout shift
- Supported needs of 50 + person wait staff who attended to specific needs of countless customers daily for a restaurant with social relevancy and intentionality
Esthetician/Lead Front Desk Receptionist
L15 Salon and Spa
Issaquah, WA, WA
11.2020 - 05.2021
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Transcribed phone messages for entire office and relayed messages.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
Salon Services Marketing Assistant
SALON SERVICES
Renton, WA
08.2019 - 01.2021
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
- Conducted thorough research to construct creative and fresh ideas.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Tracked marketing efforts to monitor results in real-time.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Updated spreadsheets with statistical, financial and non-financial information.
- Utilized time tracking software for accurate project and time management.
- Managed campaigns for various clients that consistently exceeded sales goals.
Manager Brow Artist
Anastasia Beverly Hills, Nordstrom
Tacoma, WA
08.2017 - 10.2020
- Created unique looks matching individual client preferences and budgets.
- Maintained full schedule of appointments with over 50 clients per week.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Developed loyal following of clients by providing high-quality services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Answered phone calls and emails to schedule client appointments.
MAC
Nordstrom
Tacoma, WA
01.2017 - 11.2017
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Dior Counter Manager- Nordstrom Tacoma
Nordstrom
08.2016 - 01.2017
- Excelled in providing exceptional customer service and building lasting customer relationships
- From, I was dedicated to understanding the needs and wants of each customer, and used expertise in color matching to sell Dior Cosmetics
- Passion for the brand and sales drive helped to exceed the company's sales expectations
- Additionally, my skills as a professional makeup artist allowed me to provide personalized and expert advice to customers, further enhancing their shopping experience.
Education
Bachelor of Behavior Health Applied Science - Applied Science in Behavior Health
University of Arizona
San Antonio, TX03-2028
Esthetician License - Skin Therapy And Esthetics
Summit Salon Academy
Tacoma, WA08.2017
High School Diploma -
MacArthur High School
San Antonio, TX05.2006
Skills
- Dermalogica Certified and Educator
- Consultative sales strategies
- Spa treatment services expert
- Professional Demeanor
- Active Listening
- Outstanding client care
- Skin rejuvenation
- Advanced facials specialist
- Skin tightening techniques
- LED light therapy
- Social Media Marketing
- Microdermabrasion treatments
- Excellent team player
- Supply Management
Additional Information
- Willing to relocate to in and around San Antonio, Texas. Authorized to work in the US for any employer
Websites
Certification
Sugar of the Nile Sugarist and Certifed Educator
Timeline
Esthetician Educator
Vogue College Of Cosmetology
08.2023 - Current
Laser Technician/Esthetician
SEV Laser Aesthetics
01.2023 - 05.2023
Licensed Esthetician
The Men’s Salon, Center City
08.2021 - 03.2023
Restaurant Server
Schlesinger’s Center City
07.2021 - 07.2022
Esthetician/Lead Front Desk Receptionist
L15 Salon and Spa
11.2020 - 05.2021
Salon Services Marketing Assistant
SALON SERVICES
08.2019 - 01.2021
Manager Brow Artist
Anastasia Beverly Hills, Nordstrom
08.2017 - 10.2020
MAC
Nordstrom
01.2017 - 11.2017
Dior Counter Manager- Nordstrom Tacoma
Nordstrom
08.2016 - 01.2017
Bachelor of Behavior Health Applied Science - Applied Science in Behavior Health
University of Arizona
Esthetician License - Skin Therapy And Esthetics
Summit Salon Academy
High School Diploma -
MacArthur High School
Sugar of the Nile Sugarist and Certifed Educator
Similar Profiles
Ashley KosmanAshley Kosman
Admissions Officer at Vogue College Of CosmetologyAdmissions Officer at Vogue College Of Cosmetology
Tanya GolliherTanya Golliher
Esthetics Educator at Pj's College Of CosmetologyEsthetics Educator at Pj's College Of Cosmetology
Mayra Jossette RamosMayra Jossette Ramos
Lab Assistant at Cosmetology Department, Daytona State CollegeLab Assistant at Cosmetology Department, Daytona State College