Tracey Flood-Hager
Orlando
Summary
Talented leader with strong background in planning and executing events for internal and external customers that provide once in a lifetime experience. Proven to develop data-driven strategies to promote events and maximize reach. Drive successful [Type] marketing campaigns with signature events and digital content while handling all back-end tasks with accuracy and efficiency. Skillfully update tracking spreadsheets and reports to promote collaboration. Solid background planning and implementing multi-channel strategies for diverse brands.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Special Events Manager
Hilton Grand Vacations
Orlando
07.2013 - Current
- Organized venues, budgets, guest lists, catering and event timelines.
- Developed strong relationships with sales and marketing to enhance member participation and boost sales results
- Created and developed unique events that have become standard for company nationwide
- Authored event coordinator company manual
- Selected event materials which aligned with clients' requests and vision.
- Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
- Assessed event success and identified improvement areas through client feedback.
- Coordinated event catering, signage, displays, security and transportation for participants.
- Built robust vendor network to secure cost-effective, high-quality products.
Quality Assurance Manager
Strataforce Group
Orlando
10.2009 - 07.2013
- Represent multiple timeshare developers points program/vacation club for the customer
- Drafted and developed rework procedures to optimize processes and workflow.
- Coached team of 12 staff members in contracts to boost department efficiency.
- Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
- Conferred with contract administrators, led quality assurance procedures and prepared reports.
In House Sales
Tempest Resorts
Celebration
10.2008 - 10.2009
- Surpassed daily sales goals by cross-selling timeshare and promoting enhanced memberships.
- Built trusting relationships with customers by making personal connections.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Negotiated and closed deals with minimal oversight.
Sales Manager
Aquascapes Pools & Spas
Orlando
02.2003 - 10.2008
- Maintained professional network of potential clients and business opportunities.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Partnered with marketing team to align sales strategy with brand messaging across communication channels.
Marketing Executive
ABC
- Determined target audiences for particular products and aligned campaigns with demographics.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Planned and organized public relations and promotional events.
- Created sales strategies to promote advertising offerings and motivate larger deals.
Education
Some College (No Degree) - Liberal Arts
University of Central Florida
Orlando, FLSkills
- Customer Experience Leader
- Vendor management
- Special events planning
- Business growth
- Cost estimating
- Event calendar management
- Workflow management
Certification
- Certified Real Estate Agent, - 1996-present
Timeline
Special Events Manager
Hilton Grand Vacations
07.2013 - Current
Quality Assurance Manager
Strataforce Group
10.2009 - 07.2013
In House Sales
Tempest Resorts
10.2008 - 10.2009
Sales Manager
Aquascapes Pools & Spas
02.2003 - 10.2008
Marketing Executive
ABC
Some College (No Degree) - Liberal Arts
University of Central Florida