MELISSA JANNES
Hollywood,FL
Summary
Experienced Store Manager with a demonstrated history of working in the apparel and fashion industry and most recently, hardline. Skilled in inventory control, team development, client services including client outreach and elevated customer service standards, visual merchandising, operations management, exceptional leadership skills and a heavy focus on individual and store growth. Most importantly creating a positive and motivational morale.
Overview
19
19
years of professional experience
Work History
Store Manager
Crate & Barrel
Hallandale, Florida
01.2020 - Current
- Exceeded yearly target +23% exceeding $11M YTD (LY $6.7M, Target $8.3M). Highest UPT in the Brand, increased all KPI's YTD (+9% in conversion, +15% in SOT, +35% in credit)
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention. Held team accountable for achieving targets and designed strategies to support more efficient productivity.
- Created product knowledge guides and designated training plans for growth and development of client experience expectations. Increased client experience survey results by 4%.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Strengthened work flow productivity by hiring, managing and developing top talent. Hired 46 associates including 5 high level leaders and implemented succession planning by training and developing 4 associates into leadership positions.
- Aligned visual merchandising strategies and products with company messages, target audience and marketing goals. Hosted 2 corporate visits and were awarded best store in fleet visually.
- Collaborated and created quarterly newsletter for the Area showcasing store teams, loyalty, design services, client experience and sales projections and celebrations.
Store Manager
AG JEANS
Aventura, Florida
01.2009 - 2020
- Since reopening post COVID shutdown, we increased in volume from #3 chainwide to #1, maintained highest UPT + ADS company wide, exceeded yearly store plan by +13% (1 out of only 2 stored that exceeded plan), increased client dollars from 21.1% YTD to 32%, maintained lowest shrink results company wide of 0.02%, assisted DM's as visual point person for FP stores for monthly visual directives.
- Oversaw all store operations while grossing over $2M in sales yearly.
- Increased profits as most profitable store in chain by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis. Highest UPT and highest ADS Chainwide 9 years in a row.
- Oversaw inventory management with cycle counts, audits and shrinkage control. Lowest shrink results in 2019 at 0.01%. And a top 3 store with best shrink results 9 years in a row.
- Generated repeat business through exceptional customer service, efficiently cultivating customer rapport and exceeded company standard of 10% client outreaching ending 2019 with 21.1%
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Coached and empowered employees by creating and sharing motivational vision plans to ensure everyone is working towards a common goal.
- Outside of myself and team being able to efficiently run our four walls, I have made global contributions predominantly in the last 4 years. They include but are not limited to:
- Supported DM's and HQ in daily/weekly/monthly operations including conference call set up and hosting, HQ Week in Reviews, payroll processing, end of month operations, bonus submission, etc.
- Interviewed, hired, supervised and trained numerous upper management roles within the chain and instituted mentoring program to develop skills, leadership and employee excellence. Traveled and trained new hires in home store and followed up weekly with continued training.
- Focused training and development on inventory control, leadership role and required skills, operational set up and ability to function at highest level within four walls.
- Created numerous training guides that were distributed to stores as company standard
- Assisted 6 store launches as part of Store Opening team.
Assistant Store Manager
Tommy Hilfiger
Aventura, FL
01.2008 - 01.2009
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Processed shipments and maintained stock shelf organization.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
Sales Supervisor
Lucky Brand Jeans
Boca Raton, Florida
01.2007 - 01.2008
- Leveraged advanced market knowledge and business expertise to seek out continuous improvement opportunities.
- Promoted a culture of customer focus, product knowledge, and production solutions to build a loyal customer base.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Ensured that team members had support needed for upselling products and services and closing sales with customers.
Education
Bachelor of Science - Business Management
Florida Atlantic University
01.2012
Skills
- Improving Efficiency
- Development Driven
- Motivator
- Inventory Control
- Team-Oriented
- MS Office proficient
- Customer Experience Leader
- Communicator
- Operationally Sound
- Proactive Problem Solver
- Microsoft Office Suite
- Adobe Illustrator
- Social Media
Websites
EXTRA
- Won 4 awards 2025 with Crate and Barrel for highest results in design services, design trade, UPT and Credit card acquisitions.
- Consistent highest KPI’s in brand 5 years in a row - Crate and Barrel
- ACHIEVEMENT Awarded Highest UPT in Brand 2021 (Crate & Barrel)
- ACHIEVEMENT Highest Variable Contribution in Area 2021 (Crate & Barrel)
- ACHIEVEMENT Highest UPT + ADS Company Wide 2010-2020
- ACHIEVEMENT Longest Tenure Team 2014-2020
- ACHIEVEMENT Lowest Shrink Results Company Wide 0.01% 2019 + 2020 (0.02%)
- ACHIEVEMENT Assisted EC DM as Acting WC DM for the 6 highest volume doors 2018-2019 (6 months)
- ACHIEVEMENT Created 3 training manuals (Inventory Control, Floor Supervisor, Onboarding Packet) distributed company wide 2018
- Onboarding Leader in Field for Upper Management Positions – Networking for quality talent, interview process, initial onboarding, continued development, follow up.
Timeline
Store Manager
Crate & Barrel
01.2020 - Current
Store Manager
AG JEANS
01.2009 - 2020
Assistant Store Manager
Tommy Hilfiger
01.2008 - 01.2009
Sales Supervisor
Lucky Brand Jeans
01.2007 - 01.2008
Bachelor of Science - Business Management
Florida Atlantic University