Tracey Lomberg
Philadelphia,PA
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Skilled Business Development leader offering 30 plus years of experience in leading operations and enhancing revenue. Bringing expertise and excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
32
32
years of professional experience
Work History
Business Development Manager
Barlow Chevrolet
03.2015 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Kept meticulous client notes and updated account information in company databases.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Lead Account Manager
NER Data Products
07.2011 - 03.2015
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Built relationships with customers to promote long term business growth.
Account Manager
Harris Tea Company
02.2003 - 12.2010
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers to promote long term business growth.
Front End Supervisor
Bed Bath & Beyond
10.2005 - 09.2009
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers (8) checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained transaction security by verifying payment cards against identification.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Account Manager
NER Data Products
10.1995 - 02.2003
- Built and strengthened long-lasting client relationships.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer product.
Customer Service Representative
Advanced Directory Sales, Inc.
01.2001 - 02.2003
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Representative
NJ Gasket and Manufacturing
09.1991 - 10.1995
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
PENNCO TECHNICAL SCHOOL
High School Diploma -
OVERBROOK REGIONAL HIGH SCHOOL
06.1986
Skills
- Excellent people and communication skills, verbal and written
- Able to resolve conflict
- Congenial and enthusiastic contributor and supporter of team goals
- Ability to complete tasks on time and without assistance
- CRM Platforms
- Decision-Making
- Product Demonstrations
- Account Management
- Cold Calling
- Staff Management
- Event Planning
- Verbal and Written Communication
- Client Base Retention
- Team Leadership
- Performance Goals
- Team Recruiting and Onboarding
- New Business Development
- Client Relationship-Building
- Coaching and Mentoring
- Issue Resolution
- Goals and Performance
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Business Development Manager
Barlow Chevrolet
03.2015 - Current
Lead Account Manager
NER Data Products
07.2011 - 03.2015
Front End Supervisor
Bed Bath & Beyond
10.2005 - 09.2009
Account Manager
Harris Tea Company
02.2003 - 12.2010
Customer Service Representative
Advanced Directory Sales, Inc.
01.2001 - 02.2003
Account Manager
NER Data Products
10.1995 - 02.2003
Customer Service Representative
NJ Gasket and Manufacturing
09.1991 - 10.1995
PENNCO TECHNICAL SCHOOL
High School Diploma -
OVERBROOK REGIONAL HIGH SCHOOL
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