Tracey Moore Harris
Grand Prairie
Summary
Highly motivated Account Associate with extensive customer service and sales experience. Consistently recognized for performance and excellence in customer service. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of professional experience
Work History
Substitute Teacher
Kokua Education
10.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Knowledge of IEP and ARD
Management Responder
United Parcel Service, UPS
09.2019 - Current
- Maintain safe working environment per D.O.T /OSHA and IATA regulations.
- Maintain daily documents. Perform Hazmat Audits and Safety Meeting.
- Lead employees through day-to-day tasks and complex problem solving.
- Oversee project logistics using industry expertise and independent judgment.
- Oversee Salvage Drum process.
Account Manager
US Security
08.2006 - 09.2019
- Served as a Liaison to JP Morgan & Chase.
- Submitted background checks for new hires. Supervised new employee onboarding process.
- Trained new staff members and ensured compliance with US Security SOP.
- Conducted Investigations,Police reporting and client record keeping logs.
Education
Master of Arts - Executive of Business Administration
Strayer University
Washington, DC06.2020
Bachelor of Science - Criminal Justice
Univ of Phoenix
Jacksonville, FL05.2013
Skills
- Teamwork and Collaboration
- Customer Service
- Customer Needs Assessment
- Supply Chain Management
Timeline
Substitute Teacher
Kokua Education
10.2022 - Current
Management Responder
United Parcel Service, UPS
09.2019 - Current
Account Manager
US Security
08.2006 - 09.2019
Master of Arts - Executive of Business Administration
Strayer University
Bachelor of Science - Criminal Justice
Univ of Phoenix
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