Traci Ausburn
North Las Vegas
Summary
Dynamic customer service professional with a proven track record at West Coast Internet, excelling in problem-solving and customer empathy. Enhanced client retention through exceptional support and effective troubleshooting. Skilled in documentation and reporting, I thrive under pressure, delivering personalized solutions that foster loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service/Technician
West Coast Internet
06.2022 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
- Provided remote support to customers, diagnosing and resolving technical issues effectively.
Customer Service
Broadband Cable Laguna Woods
02.2019 - 06.2022
- Provided excellent customer service, addressing concerns promptly and professionally.
- Provided outstanding customer service, addressing inquiries and resolving issues promptly.
- Increased member retention through exceptional customer service during stressful situations.
- Implemented customer service best practices, raising standard of support provided.
- Built lasting relationships with clients through outstanding customer service interactions.
Education
High School Diploma -
Wren High Scool
Greenville, SC05-1985
Skills
- Documentation and reporting
- Customer empathy
- Customer needs assessment
- Troubleshooting and diagnosis
- Teamwork
- Customer service
- Problem-solving
- Time management
- Calm and professional under pressure
Timeline
Customer Service/Technician
West Coast Internet
06.2022 - Current
Customer Service
Broadband Cable Laguna Woods
02.2019 - 06.2022
High School Diploma -
Wren High Scool
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