Traci Butkiewicz
Wheat Ridge,CO
Summary
Results-driven Revenue Auditor skilled in conducting detailed audits and ensuring regulatory compliance. Strong communication and analytical skills contribute to maintaining high accuracy and enhancing customer satisfaction through exceptional service.
Overview
11
11
years of professional experience
Work History
Revenue Auditor
Jacobs Entertainment Inc, Dba Lodge Casino and Gilpin Casino
Lakewood, CO
05.2022 - Current
- Conducting daily comprehensive audits of the Lodge and Gilpin cages and cashiers ensuring accuracy and compliance with regulatory standards.
- Conducting daily comprehensive audits and entering of data in excel spreadsheets for both properties kiosks.
- Weekly audits of managers logging in to True Touch and cancelling of alarms within the keywatcher.
- Daily audits and entering of data in an excel spreadsheet for both properties F&B outlets.
- Ensure all information entered into Casino Insight, from bankers and cashiers, is entered correctly.
Slot Attendant
Monarch Casino & Resort
Black Hawk, CO
03.2019 - 04.2021
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Dispensed machine payouts and provided change for players.
- Monitored slot machines for operational integrity and customer satisfaction.
- Assisted guests with machine operations, troubleshooting issues promptly.
- Enforced gaming regulations and company policies to maintain a safe environment.
- Trained new attendants on machine operation and customer service protocols.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
Slot Attendant
Ameristar Casino Resort Spa
Black Hawk, CO
07.2015 - 02.2019
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
Education
Associate of Science - Business
Sawyer College
Hammond11-2006
Skills
- Excel
- Microsoft Word
- 10 key
- Basic Shift Management
- Advanced Shift Management
- Effective Management Practices
Timeline
Revenue Auditor
Jacobs Entertainment Inc, Dba Lodge Casino and Gilpin Casino
05.2022 - Current
Slot Attendant
Monarch Casino & Resort
03.2019 - 04.2021
Slot Attendant
Ameristar Casino Resort Spa
07.2015 - 02.2019
Associate of Science - Business
Sawyer College