Kassandra Mendez
Allentown,PA
Summary
Overview
8
8
years of professional experience
1
1
Certification
Work History
Revenue Auditor
Wind Creek Casino and Event Center
06.2023 - 10.2024
- Meticulously reviewed financial records, identifying discrepancies and implementing corrective measures to enhance operational efficiency
- Streamlined audit processes, reducing turnaround time and improving overall financial reporting accuracy for the organization
- Maintained confidentiality of information
- Reviewed data for errors or deficiencies, correcting incompatibilities when possible, and checking the final output
- Worked on routine assignments within defined parameters, established guidelines and precedents
- Followed established procedures and receives daily instructions on work
- Managed assigned tasks and performed well in a high-volume and changing environment
- Met or exceeded productivity and quality performance expectations
- Performed data entry of confidential information and financial records into databases
- Conducted thorough research to gather and verify missing information for 150+ incomplete documents, enhancing the accuracy of financial records while ensuring compliance with established data integrity standards within deadlines
- Ran and generated reports as required, ensured data integrity and adherence to established reporting formats
Test Moderator/Scorer
Data Recognition Corporation
04.2023 - 05.2023
- Maintained confidentiality and integrity in handling sensitive testing of about 100 exams everyday
- Exceeded productivity targets in high-volume environments, ensuring data integrity
- Reviewed student content for compliance, ensuring adherence to company guidelines
- Utilized multiple platforms for efficient data entry and communication with team
- Proficiently utilized multiple platforms for attendance, grading, and communication, while maintaining strict confidentiality of testing materials
- Adapted to working independently in a home office setting, consistently meeting daily quotas while maintaining speed and accuracy in data entry tasks
- Effectively moderated student-generated content, ensuring compliance with company guidelines while contributing to team communication and reporting processes
- Adapted to independent home office setting, leveraging multiple platforms for efficient data entry, grading, and team communication
Call Center Representative
WFU Foundation
09.2016 - 03.2020
- Verified over 1,000 pieces of data into the computer systems to ensure it is up to date and correct
- Built and deepened relationships by providing empathetic, efficient and responsive service
- Compliance with data integrity and confidentiality
- Performed outbound phone calls to build rapport with potential sponsors, and facilitate monetary donations to the university and its' functions
- Collected credit card information to input into system
- Used computer and telephone daily to perform phone calls, input data, update data, and perform research
- Maintained rapport with sponsors and donors in an upbeat and polite manner
- Created and maintained database of sponsor and donor accounts
- Managed donor database, ensuring data integrity and confidentiality while facilitating monetary donations through efficient outbound calls and responsive service
- Built and deepened relationships with sponsors through empathetic communication, maintaining rapport and providing efficient service to support university functions
- Verified and updated computer systems data, processed credit card information, and performed research to maintain accurate and current donor accounts
Education
Bachelor of Arts (B.A.) - Minor in Ethical Studies
West Chester University
West Chester, PASkills
- Microsoft Excel
- Confidentiality
- Data Integrity
- Ethical Compliance
- Audit Software
- Team Collaboration
- Verbal and written communication
- Software implementation
Certification
PA Gaming License
Timeline
Revenue Auditor
Wind Creek Casino and Event Center
06.2023 - 10.2024
Test Moderator/Scorer
Data Recognition Corporation
04.2023 - 05.2023
Call Center Representative
WFU Foundation
09.2016 - 03.2020
PA Gaming License
Bachelor of Arts (B.A.) - Minor in Ethical Studies
West Chester University
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