Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Amanda Neal

68879 E. 134rd. Wyandotte,OK

Summary

  • Trustworthy
  • Reliable
  • Organized
  • Efficient
  • Friendly
  • A team player
  • Accurate
  • Cash Handling
  • Ten Key
  • Customer Service

Overview

21
21
years of professional experience

Work History

Revenue Auditor

Indigo Sky Casino
Wyandotte, OK
01.2019 - 12.2022
  • Audited total cash flows and reported revenues daily.
  • Investigated discrepancies discovered during auditing process.
  • Trained newly hired employees to promote understanding of company's processes, procedures and deadlines.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Maintained strong, working knowledge of Standards for the Professional Practice of Internal Auditing.
  • Utilized spreadsheets to track, manipulate, interpret and communicate data.

Main Bank Clerk

Indigo Sky Casino
Wyandotte, OK
04.2016 - Current
  • Maintained cleanliness and presentation of stock room and production floor.
  • Resolve customer issues quickly and efficiently.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Handled daily flow of paperwork and cooperated with the accounting departments
  • Provided an elevated customer experience
  • Answered an numerous calls per day by addressing inquiries
  • Handled large amounts of cash entrusted with me to balance each day Multiple times
  • Assisted in working on kiosk and supplied it with the amounts needed
  • Cashed out tips of other employees throughout casino in various departments and entered into computer.

cashier

sutherlands
Joplin, mo
06.2009 - 10.2009
  • processing payments
  • greeting customers in a friendly manner
  • efficiently completing transactions
  • assistanting in loading items for customers
  • end of day calulating all registers throughout store
  • keeping a clean and organized work inviroment

Quality Control

Phillips and Jordan
Tennessee
06.2011 - 08.2011
  • Insured safety of all workers in tornado debris clean up
  • watched and reporter all activity such as certain items the crew couldn't pick up.
  • worked in harsh weather conditions so making sure all crew members had adequate water available. 
  • reporting back to managers of a completely properties

Vault Clerk

Bordertown Bingo and Casino
Wyandotte, OK
08.2011 - 12.2011
  • counting in and balancing with shift before me
  • creating banks for various departments throughout casino
  • counting and taking in all tips from customers
  • doing the necessary paperwork trail for incoming and outgoing process of each money transaction in my shift
  • Balancing on paper and imputing into the computer using word excel. 

Cage Cashier Lead

Bordertown Bingo and Casino
Wyandotte OK
02.2006 - 10.2006
  • paying out jackpots
  • working on machines
  • customer service
  • cash handling by cashing out ticket and keeping track of them all by paper trail and scanning each individual ticket
  • balancing all paperwork at end of shift and preparing it for accounting
  • some occasional housekeeping as well

CNA

Integrity Home Care and Hospice
Joplin,, MO
11.2005 - 02.2006
  • Driving to patients homes to care for them
  • bathing them
  • insuring a clean environment for patients
  • changing briefs
  • cooking for them
  • communicating with them as a friend
  • feeding them
  •  Vitals 

Cleaning services

Box Properties
Webb City, MO
05.2005 - 11.2005

I had my own cleaning services of apartments, townhouses, duplexes, and houses.

That ranged anywhere from new construction, recently vacated homes.

To prepare them for the next renters.

 

Cashier

Walmart
Neosho
12.2003 - 05.2005
  • processing payments of cash, debit, or credit
  • checking customers out in a timely and efficient manner
  • being to count change back properly
  • bagging and assisting customers
  • making sure their experience of customer service was a good one.

Benefit Program Technician

State Of Missouri
Joplin, MO
12.2022 - Current
  • Reduced errors by implementing proper quality control measures during the application review process.
  • Enhanced client satisfaction by providing timely and accurate information on benefit programs.
  • Evaluated program effectiveness by monitoring key performance indicators and utilizing gathered data to recommend improvements for future implementation.
  • Resolved discrepancies in client records promptly by coordinating efforts with relevant internal departments or external agencies as needed.
  • Contributed to policy development for the improvement of current benefit programs based on practical experience dealing with clients'' needs directly.
  • Assisted clients with completing applications, ensuring accuracy and completeness for faster processing times.
  • Improved communication between clients and agencies by developing clear and concise written correspondence.
  • Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.

Education

Select - General

Seneca High School
Seneca, MO
2005

CNA - Health Care Certificate

Crowder College Technical Education
Neosho, MO
2005

Skills

  • Self-motivated
  • Conflict resolution
  • Budgeting and finance
  • Strong verbal communication
  • Extremely organized
  • Audit Preparation
  • Effective and Professional Communication
  • Paperwork Processing
  • Microsoft Excel
  • Sage Mas 90
  • Microsoft Word
  • LMS
  • Patron Management
  • Global payments
  • Machine accounting

references

  • Angela Hall - Seneca, Mo (417) 592-0783
  • Amanda Morris Seneca, Mo (417) 312-1369
  • Craig Ankele (417) 455- 0736

Timeline

Benefit Program Technician

State Of Missouri
12.2022 - Current

Revenue Auditor

Indigo Sky Casino
01.2019 - 12.2022

Main Bank Clerk

Indigo Sky Casino
04.2016 - Current

Vault Clerk

Bordertown Bingo and Casino
08.2011 - 12.2011

Quality Control

Phillips and Jordan
06.2011 - 08.2011

cashier

sutherlands
06.2009 - 10.2009

Cage Cashier Lead

Bordertown Bingo and Casino
02.2006 - 10.2006

CNA

Integrity Home Care and Hospice
11.2005 - 02.2006

Cleaning services

Box Properties
05.2005 - 11.2005

Cashier

Walmart
12.2003 - 05.2005

Select - General

Seneca High School

CNA - Health Care Certificate

Crowder College Technical Education
Amanda Neal