Audited total cash flows and reported revenues daily.
Investigated discrepancies discovered during auditing process.
Trained newly hired employees to promote understanding of company's processes, procedures and deadlines.
Communicated with auditee staff to obtain necessary information for audits.
Performed observations and evaluated supporting documents to supplement audit findings.
Maintained strong, working knowledge of Standards for the Professional Practice of Internal Auditing.
Utilized spreadsheets to track, manipulate, interpret and communicate data.
Main Bank Clerk
Indigo Sky Casino
Wyandotte, OK
04.2016 - Current
Maintained cleanliness and presentation of stock room and production floor.
Resolve customer issues quickly and efficiently.
Developed reputation as an efficient service provider with high levels of accuracy.
Handled daily flow of paperwork and cooperated with the accounting departments
Provided an elevated customer experience
Answered an numerous calls per day by addressing inquiries
Handled large amounts of cash entrusted with me to balance each day Multiple times
Assisted in working on kiosk and supplied it with the amounts needed
Cashed out tips of other employees throughout casino in various departments and entered into computer.
cashier
sutherlands
Joplin, mo
06.2009 - 10.2009
processing payments
greeting customers in a friendly manner
efficiently completing transactions
assistanting in loading items for customers
end of day calulating all registers throughout store
keeping a clean and organized work inviroment
Quality Control
Phillips and Jordan
Tennessee
06.2011 - 08.2011
Insured safety of all workers in tornado debris clean up
watched and reporter all activity such as certain items the crew couldn't pick up.
worked in harsh weather conditions so making sure all crew members had adequate water available.
reporting back to managers of a completely properties
Vault Clerk
Bordertown Bingo and Casino
Wyandotte, OK
08.2011 - 12.2011
counting in and balancing with shift before me
creating banks for various departments throughout casino
counting and taking in all tips from customers
doing the necessary paperwork trail for incoming and outgoing process of each money transaction in my shift
Balancing on paper and imputing into the computer using word excel.
Cage Cashier Lead
Bordertown Bingo and Casino
Wyandotte OK
02.2006 - 10.2006
paying out jackpots
working on machines
customer service
cash handling by cashing out ticket and keeping track of them all by paper trail and scanning each individual ticket
balancing all paperwork at end of shift and preparing it for accounting
some occasional housekeeping as well
CNA
Integrity Home Care and Hospice
Joplin,, MO
11.2005 - 02.2006
Driving to patients homes to care for them
bathing them
insuring a clean environment for patients
changing briefs
cooking for them
communicating with them as a friend
feeding them
Vitals
Cleaning services
Box Properties
Webb City, MO
05.2005 - 11.2005
I had my own cleaning services of apartments, townhouses, duplexes, and houses.
That ranged anywhere from new construction, recently vacated homes.
To prepare them for the next renters.
Cashier
Walmart
Neosho
12.2003 - 05.2005
processing payments of cash, debit, or credit
checking customers out in a timely and efficient manner
being to count change back properly
bagging and assisting customers
making sure their experience of customer service was a good one.
Benefit Program Technician
State Of Missouri
Joplin, MO
12.2022 - Current
Reduced errors by implementing proper quality control measures during the application review process.
Enhanced client satisfaction by providing timely and accurate information on benefit programs.
Evaluated program effectiveness by monitoring key performance indicators and utilizing gathered data to recommend improvements for future implementation.
Resolved discrepancies in client records promptly by coordinating efforts with relevant internal departments or external agencies as needed.
Contributed to policy development for the improvement of current benefit programs based on practical experience dealing with clients'' needs directly.
Assisted clients with completing applications, ensuring accuracy and completeness for faster processing times.
Improved communication between clients and agencies by developing clear and concise written correspondence.
Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.