NextGen
Open To Work
Traci Dixson
Summary
Dynamic leader with extensive experience in revenue cycle management at EssilorLuxottica, driving process improvements and optimizing financial reporting. Proven expertise in strategic planning and team leadership, fostering a culture of excellence and compliance. Adept at contract negotiation and stakeholder engagement, consistently enhancing operational efficiency and client relations. Results-driven director with a proven track record in supervising daily organizational activities and improving efficiency. Hardworking and versatile professional, well-versed in executing business strategies, preparing and implementing business plans, and overseeing financial performance. Thorough knowledge of market changes and trends paired with astrong grasp of corporate finance and performance measures.
Overview
20
20
years of professional experience
Work History
Interim Director, Patient Financial Services
Christus Santa Rosas
San Antonio, TX
01.2013 - 12.2013
Director of Billing and Operations
CAROUSEL MANAGEMENT SERVICES, INC.
Austin, TX
01.2007 - 12.2013
DIRECTOR OF RCM OPERATIONS
Vision Web
Austin, TX
07.2023 - Current
- Directed daily operations to ensure compliance with applicable laws and regulations.
- Led strategic initiatives that enhanced optical retail operations across multiple locations.
- Oversaw team performance, aligning efforts with corporate goals and objectives.
- Developed partnerships with key stakeholders to drive business growth and innovation.
- Facilitated cross-departmental collaboration, streamlining project execution and minimizing delays.
- Conducted regular meetings with department heads to assess progress on strategic initiatives.
- Identified operational performance improvement opportunities through data analysis.
- Partnered with staff to create professional development plans supporting personal and business growth.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Directed operations to improve efficiency and increase profit margins.
- Managed crisis situations to minimize impact on operations and reputation.
- Reduced total accounts receivable greater than 90 days from 58% to 15.8% in 18 months.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Associate Director, Revenue Cycle Management
Communitycare health Centers
Austin, TX
04.2020 - 07.2023
- Acquired Carousel in October 2019, enhancing organizational capabilities.
- Collaborated with stakeholders to define project goals and deliverables.
- Oversaw day-to-day operations, including personnel management and program implementation.
- Direct supervision of the call center, front-line staff, and benefits and eligibility departments.
- Implemented process improvements that increased operational efficiency.
- Developed comprehensive reports for executive leadership review and strategic planning.
- Managed recruitment processes, including interviews and evaluations of candidates.
- Maintained positive stakeholder relationships through prompt responses to inquiries.
- Created effective communication channels to facilitate collaboration across departments.
- Assisted senior leadership in managing all aspects of operations.
Associate Director, Business Operations
Communitycare health Centers
Austin, TX
10.2018 - 05.2020
- Acquired Carousel in October 2019, integrating it seamlessly into company operations.
- Identified and improved processes, procedures, systems, and services.
- Led discussions as subject matter expert in project meetings.
- Established and tracked key performance indicators against targets consistently.
- Participated in strategic initiatives through staff meetings and task forces.
- Oversaw daily operations, including personnel management and program development.
- Created communication channels between departments to boost collaboration.
- Supported senior leadership in crafting long-term strategic plans.
Director, Revenue Cycle Management
CAROUSEL MANAGEMENT SERVICES, INC.
Austin, TX
01.2017 - 10.2019
- Acquired by Community Care Health Centers in October 2019.
- Directed daily operations to maintain compliance with applicable laws and regulations.
- Developed policies and procedures to optimize operational processes across departments.
- Oversaw cross-functional teams to enhance collaboration and drive project success.
- Facilitated executive meetings to align on key business objectives.
- Identified opportunities for improvement in operational performance metrics.
- Assessed employee performance against established benchmarks.
- Served as public spokesperson at industry events, representing company interests.
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
- Assisted in recruiting, hiring, and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated amentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
Revenue Cycle Manager
ABCD Pediatrics.
San Antonio, TX
02.2013 - 06.2017
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Monitored and guided revenue cycle operations.
- Completed financial reporting and analysis for billing revenue cycle.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Business Office Manager/Practice Management Consultant
ASCEND HEALTH SERVICES
Austin, TX
01.2006 - 12.2008
Education
BS - Business
University of Florida
Skills
- Project management and strategic planning
- Revenue cycle management
- Financial reporting
- Compliance regulations
- Report preparation and correspondence
- General office administration
- Policy development and procedures
- Human resources management
- Computer proficiency
- Customer service excellence
- Scheduling and time management
- Contract negotiation skills
- Process improvement methodologies
- Practice setup and expansion strategies
- Payroll administration
- Insurance billing expertise
- Revenue cycle optimization
- Accounting and bookkeeping practices
- Front-office operations management
- Professional presentation skills
- Knowledge of state and federal payors
- Accounts payable management
- Data analysis
- Stakeholder engagement
- Process improvement
- Change management
- Strategic planning
- Team leadership
- Effective communication
- Conflict resolution
- Performance tracking
- Issues resolution
- Charismatic leader
- Leadership development
- Business administration
- Decision-making
- People management
- Employee development
- Non-profit management
- Client relations
- Performance management
- Visionary leadership
- Contract management
- Multitasking and organization
- Team collaboration
- Staff development
- Operations management
- Time management
- Coaching and mentoring
- Legal and regulatory compliance
- Rules and regulations
Availability
Available to Travel, Available to Relocate
References
Available upon request
Education Certifications Memberships
- BS Business, University of Florida
- MGMA, #390456
- AAPC, #01302420
- Certified Professional Practice Manager
- Certified Pediatric Coder
- Certified Professional Compliance Officer
- Certified Professional Biller
- Certified HIPAA & Compliance Officer
- Certified Leadership Training
- Certified Advanced MD Software Trainer
Accomplishments
- Supervised team of 35 onshore staff members.
- Supervised offshore vendors.
- Achieved Improved accounts receivable for the department by providing Key Performance Indicators. by completing training both teams with accuracy and efficiency.
- Achieved improved reporting by reviewing and completing job descriptions with accuracy and efficiency.
- Achieved 15.8% accounts receivables for claims greater than 90 days down from 58.2% through effectively helping with reporting to providers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Affiliations
- American Academy of Professional Coders
- Medical Group Management Assocation
Software
Epic
Healthfusion
Athena
EMDs
Languages
English
Native language
Interests
Travel
Animal Rescue
Timeline
DIRECTOR OF RCM OPERATIONS
Vision Web
07.2023 - Current
Associate Director, Revenue Cycle Management
Communitycare health Centers
04.2020 - 07.2023
Associate Director, Business Operations
Communitycare health Centers
10.2018 - 05.2020
Director, Revenue Cycle Management
CAROUSEL MANAGEMENT SERVICES, INC.
01.2017 - 10.2019
Revenue Cycle Manager
ABCD Pediatrics.
02.2013 - 06.2017
Interim Director, Patient Financial Services
Christus Santa Rosas
01.2013 - 12.2013
Director of Billing and Operations
CAROUSEL MANAGEMENT SERVICES, INC.
01.2007 - 12.2013
Business Office Manager/Practice Management Consultant
ASCEND HEALTH SERVICES
01.2006 - 12.2008
BS - Business
University of Florida