Traci Donnan
Shepherd,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Certified Medication Aide
Conroe Health Care Center
Conroe, TX
09.2019 - Current
- Maintained current knowledge of state regulations related to medication administration.
- Ordered, received, stored and inventoried medications as required by facility policies and procedures.
- Verified accuracy of doctor orders prior to administering medications.
- Maintained medication stock and cleaned patient rooms and equipment.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Clerical Associate
UTMB Health
Livingston, TX
02.2016 - 08.2019
- Maintained filing systems, both electronically and in paper form.
- Answered customer inquiries via phone and email.
- Sorted and distributed incoming mail to appropriate departments.
- Assisted with onboarding new employees, including completing paperwork and setting up accounts.
Appeals Specialist
Millennium Physicians
Kingwood, TX
01.2010 - 12.2015
- Analyzed medical records to determine if further information was needed in order to process appeals.
- Developed processes and procedures for appealing denied claims that improved efficiency and effectiveness.
- Ensured all documents are stored securely according to HIPAA standards.
- Responded promptly and professionally to customer inquiries via phone, email or fax.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
Education
High School Diploma -
Shepherd High School
Shepherd, TX05-2007
Some College (No Degree) - Health Administration
Angelina College
Lufkin, TXSkills
- Medication Dispensing
- Ingestion instruction
- Vital signs monitoring
- Feeding Assistance
- Effective communication abilities
- Organizational abilities
- Customer Service
- New Policies Processing
- Insurance Claim Forms Review
- Client Interviews
Timeline
Certified Medication Aide
Conroe Health Care Center
09.2019 - Current
Clerical Associate
UTMB Health
02.2016 - 08.2019
Appeals Specialist
Millennium Physicians
01.2010 - 12.2015
High School Diploma -
Shepherd High School
Some College (No Degree) - Health Administration
Angelina College
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