Traci Ellingson
Summit,South Dakota
Summary
Accomplished Implementation consultant professional with extensive experience in all phases of project management. Excellent interpersonal skills utilized to build strong project teams. Proven success enhancing processes with new features and performance improvements. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges.
Overview
12
12
years of professional experience
Work History
Sr. Implementation Consultant
FIRST ADVANTAGE
ATLANTA, GA
05.2016 - Current
- Successfully managed client focused integration projects, meeting both customer and company expectations. Ensured the development of accurate technical documentation for ongoing customer support
- Managed and updated project management tools to provide real-time visibility into project progress
- Effectively coordinated and conveyed crucial project outcomes to senior management
- Actively participated in client project design sessions. Successfully implemented customer solutions by coordinating resources from cross-functional teams.
- Provided guidance to colleagues regarding integrations process and ATS partner solutions
- Proactively gathered feedback from both internal and external stakeholders to optimize implementation practices. Advocated for clients while maintaining a strong commitment to the success of the company
Project Manager
FIRST ADVANTAGE
ATLANTA, GA
04.2014 - 04.2016
- Successfully handled client relationships for a wide range of companies, spanning from small private firms to prominent Fortune 500 enterprises. Accountable for managing various project elements such as scope and timeline.
- Communicated project progress and achievements to senior executives, technical resources and clients.
- Conducted solution-focused sessions with clients to tailor software settings and meet specific demands
- Offered guidance and direction to new project management resources, aiding in the smooth execution of the implementation process.
- Actively manages large scale projects with multiple technology requirements and applies technical skills to review SQL and XML for integration and report mappings consistency with client requirements
Senior Implementation Project Manager
VERIFICATIONS, INC.
WATERTOWN, SD
12.2013 - 04.2014
- Successfully onboarded new clients for background screening and drug testing purposes.
- Demonstrated ability to rapidly adopt XSLT language and process, resulting in the capability to create or update customized online forms for clients.
- Served as primary configuration expert for customized forms
- Simplified and expedited the offer letter procedure, resulting in quicker onboarding of new clients.
- Enhanced customer support by offering second-tier troubleshooting assistance
- Facilitated seamless communication between the Client Service team and Information Technology resources
- Enhanced efficiency by effectively managing technical contract resources.
Education
Bachelor of Computer Science -
Augustana College
Skills
- Project Management
- Project Coordination
- Staff Development
- Solution Design
- Organizational Skills
- Technical Analysis
- Problem-solving aptitude
- Task Prioritization
- Client Relations
- Analytical Thinking
- Adaptability and Flexibility
- Self Motivation
- Teamwork and Collaboration
- Goal Setting
Professional Development
- Mini-Masters of Software Design and Development. University of St. Thomas, Minneapolis, MN
Timeline
Sr. Implementation Consultant
FIRST ADVANTAGE
05.2016 - Current
Project Manager
FIRST ADVANTAGE
04.2014 - 04.2016
Senior Implementation Project Manager
VERIFICATIONS, INC.
12.2013 - 04.2014
Bachelor of Computer Science -
Augustana College