Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACI FLUELLEN

Hampton,VA

Summary

Professional with extensive experience in social work and advanced computer skills, focusing on AI and large language models. Demonstrated success in enhancing AI systems through the integration of human insights, resulting in improved performance and safety outcomes.

Overview

8
8
years of professional experience

Work History

E-Commerce Manager

Eiellani
Hampton, VA
03.2023 - 04.2025
  • Developed and executed strategy for growth of online sales channel.
  • Evaluated and implemented e-commerce platforms to enhance operational efficiency.
  • Oversaw daily operations, maintenance, and optimization of e-commerce website for improved user experience.
  • Managed product catalog, including listings, descriptions, high-quality images, pricing, and inventory synchronization.
  • Tracked and analyzed conversion rates, traffic, and average order value, offering actionable insights.
  • Interacted with various LLMs to explore capabilities and optimize prompts.
  • Created effective dialogues for AI models based on prompt requirements.

Front Desk Receptionist

Solo Inc
Newport News, VA
05.2020 - 06.2022
  • Coordinated complex communications, meetings, and schedules with meticulous attention to detail.
  • Managed and routed incoming calls to appropriate staff members.
  • Maintained office supplies inventory, placing orders as required.
  • Provided prompt and professional customer service via phone and email.
  • Organized reception area to ensure timely attention for all guests.
  • Managed extensive digital and physical records while ensuring accuracy and confidentiality.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.

Administrative Assistant

Hampton University/Operations Analysis and Research
Hampton, VA
09.2019 - 04.2020
  • Managed incoming calls through multi-line telephone system, ensuring efficient communication flow.
  • Greeted visitors and coordinated their direction to relevant personnel.
  • Provided essential administrative support to team members, enhancing office functionality.
  • Maintained daily calendars, organizing office events for optimal scheduling.
  • Recorded and distributed packages, ensuring proper delivery to staff.
  • Sorted and directed incoming mail to appropriate personnel each day.
  • Oversaw office inventory by restocking supplies and processing purchase orders.
  • Assisted staff and executives with various special projects, demonstrating adaptability.

Administrative Assistant

City of Hampton
Hampton, VA
09.2017 - 09.2018
  • Provided emotional support to individuals in crisis through active listening and empathy.
  • Facilitated crisis intervention by assessing caller needs and developing appropriate action plans.
  • Documented call details accurately in the case management system for future reference.
  • Collaborated with team members to improve hotline procedures and enhance service delivery.

Education

Bachelor of Arts - Speech Communications

North Carolina A & T State University
Greensboro, NC

Skills

  • Empathy and human nuance
  • Verbal and written communication
  • Time management and organization
  • Microsoft Office and Google Workspace
  • User interface navigation
  • Data analytics

Timeline

E-Commerce Manager

Eiellani
03.2023 - 04.2025

Front Desk Receptionist

Solo Inc
05.2020 - 06.2022

Administrative Assistant

Hampton University/Operations Analysis and Research
09.2019 - 04.2020

Administrative Assistant

City of Hampton
09.2017 - 09.2018

Bachelor of Arts - Speech Communications

North Carolina A & T State University

Similar Profiles

CREATE PROFILE
TRACI FLUELLEN
Want your own profile? Build for free at Resume-Now.com