TRACI HAKANSON
Summary
Patient-focused Clinical Supervisor with more than 20 years of experience and success in delivering outstanding care to mental health and substance use disorder patients. Adept at developing robust programs to educate staff and improve patient outcomes. Excited to leverage background to take next career step in a full time position. Highly skilled and enthusiastic professional with experience managing operations in patient-centered care. Successfully oversee human resources, budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume services by providing exceptional customer service.
Overview
21
21
years of professional experience
Work History
Individual, Couples, Family Therapist
Heartfelt Therapy LLC
04.2014 - Current
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
Psychotherapist Clinical Supervisor
MHealth Fairview, Mental Health & Addiction Services Assessment Center
Minneapolis, MN
04.2019 - 12.2023
- Dynamic healthcare professional with a proven track record of spearheading transformative initiatives and achieving operational excellence
- Provided clinical oversight across multiple departments and locations, ensuring consistent, high-quality care
- Implemented strategic initiatives resulting in a substantial increase in productivity, showcasing proficiency in problem-solving, operations management, and cross-functional team building
- Developed and implemented comprehensive training materials and operational workflows for Mental Health and Substance Use Disorder (MH/SUD) assessment needs across the care system, covering inpatient, outpatient, and ambulatory services
- Spearheaded the creation and successful implementation of a Universal Assessment tool, meeting regulatory requirements and now utilized organization-wide in behavioral health services
- Provided clinical oversight for programming and clinical staff in three departments across six location sites, ensuring consistency and quality of care
- Implemented strategies resulting in a remarkable increase in productivity from 50% to 93%, indicating a substantial improvement in operational efficiency
- Developed strong competencies in problem-solving, operations management, cross-functional team building, and operational success
- Behavioral Healthcare Providers
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Diagnostic Crisis Assessment Clinical Supervisor
Behavioral Healthcare Providers [MHealth Fairview]
Golden Valley, MN
11.2015 - 04.2019
- Managed and supervised a team of 40+ Clinical Assessors for the DEC, overseeing the entire personnel lifecycle from recruitment and interviewing to hiring, onboarding, training, work direction, and performance evaluation
- Conducted clinical quality reviews to ensure high standards
- Facilitated Mental Health (MH) and substance use disorder (SUD) crisis assessments for 12 hospital Emergency Departments and 23 contracted school districts, employing both telemedicine and in-person assessments to address immediate needs
- Emphasized the importance of improving overall performance efficiencies, suggesting a focus on continuous improvement.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Mental Health Case Manager
Fairview Southdale Hospital
12.2002 - 11.2015
- Delivered comprehensive mental health services encompassing individual, couples, family, and group therapy
- Conducted assessments, devised treatment plans, facilitated referrals, and offered discharge recommendations for individuals within an inpatient mental health unit, collaborating seamlessly with multiple disciplinary teams
- Represented the organization in petition commitments for Mental Health Courts
- Provided individual, couples, family, and group therapy
- Served as a team lead and provided training and onboarding to new staff.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Education
MSW -
Augsburg College
2001
Bachelor of Arts - Psychology
University of MN Duluth
1995
Skills
- Teamwork and Collaboration
- Interpersonal Communication
- Project development and life cycle
- Risk analysis and management
- Cost reduction strategies
- Budgeting and forecasting
- Operations management
- Employee relations and conflict resolution
- Process improvements
- Staff Management
- Clinical Quality Improvement
- Patient Assessments
- Staff Scheduling
- Recruitment
- Quality assurance
- HIPAA
- Clinical abilities
Additional Information
- LICSW # 15625
- LADC Provider # 1225166135
- WI Licensed Clinical Social Worker #9015-123
- Supervisor for Qualifying Professional License [LGSW, LPC, LPCC, LADC]
Timeline
Psychotherapist Clinical Supervisor
MHealth Fairview, Mental Health & Addiction Services Assessment Center
04.2019 - 12.2023
Diagnostic Crisis Assessment Clinical Supervisor
Behavioral Healthcare Providers [MHealth Fairview]
11.2015 - 04.2019
Individual, Couples, Family Therapist
Heartfelt Therapy LLC
04.2014 - Current
Mental Health Case Manager
Fairview Southdale Hospital
12.2002 - 11.2015
MSW -
Augsburg College
Bachelor of Arts - Psychology
University of MN Duluth
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