Traci Harasymchuk
Rochester
Summary
Dedicated Account Manager recognized for exceptional customer communication and relationship-building skills. Results-oriented professional with extensive experience in operations management and customer service. Proven ability to aid customers with conflict resolution skills and de-escalate situations through effective communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
United Parcel Service, UPS
Rochester
2025.01 - 2025.12
- Developed customer relationships to enhance retention efforts.
- Acted as the primary contact for addressing customer concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Analyzed customer data and identified opportunities for growth.
- Managed customer accounts to ensure satisfaction and proactively resolve issues.
Operations Supervisor
United Parcel Service, UPS
Rochester
2007.03 - 2025.01
- Supervised daily operations to ensure timely package delivery.
- Monitored inventory levels to maintain adequate supply for operations.
- Facilitated interdepartmental communication to streamline operations and enhance efficiency.
- Collaborated with management to effectively resolve customer service issues, improving overall service experience.
- Trained new employees on proper job functions and company policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Developed strong relationships with customers through excellent customer service practices.
Medical Office Receptionist
Dr. Howard Donsky Dermatology
Rochester
2007.01 - 2010.01
- Welcomed patients upon arrival at dermatology office, creating a friendly and comforting atmosphere.
- Scheduled appointments efficiently using practice management software.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Coordinated insurance verifications and collected patient payments, ensuring accuracy and compliance with billing procedures.
- Facilitated patient check-in and check-out processes, enhancing overall patient experience and office workflow.
Education
Associate of Arts - Fashion Marketing
Monroe Community College
Rochester, NY1996-05
Skills
- Customer relationship management
- Lead generation
- Business development
- Customer communication
- Operations management
- Multitask management
- Conflict resolution
- Effective communication
Certification
Licensed Esthetician
Timeline
Account Manager
United Parcel Service, UPS
2025.01 - 2025.12
Operations Supervisor
United Parcel Service, UPS
2007.03 - 2025.01
Medical Office Receptionist
Dr. Howard Donsky Dermatology
2007.01 - 2010.01
Associate of Arts - Fashion Marketing
Monroe Community College