Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Traci Jensen

Gilberts,IL

Summary

To enhance my career in catering hospitality

Overview

26
26
years of professional experience
1
1
Certification

Work History

Event Operations Supervisor

Marriott Corporation
Lincolnshire, IL
04.2008 - Current
  • Coordinated event details with clients, vendors, meeting planners, and stakeholders as onsite contact, ensuring seamless execution.
  • Managed scheduling, hiring, supply/equipment orders, liquor inventory, and payroll for associates, maintaining operational efficiency.
  • Built strong relationships with groups, enhancing client retention and driving business growth.
  • Supervised event setup and breakdown processes for various functions.
  • Coordinated with vendors to ensure timely delivery of services and supplies.
  • Trained team members on event protocols and customer service standards.
  • Conducted pre-event briefings to align team goals and responsibilities.
  • Liaised with clients to confirm event details and special requests effectively.
  • Achieved the “Supervisor of the Quarter” award in 2008, 2012, 2014, and 2016.
  • Achieved the “Stars of the Industry” award in 2010, 2011, 2019, and 2025 at Lincolnshire Marriott.
  • J. Willard Marriott Award of Excellence Nominee 2015 and 2016.

Restaurant Manager/Supervisor

Marriott Corporation
Schaumburg
02.2004 - 04.2008
  • Department head for all food and beverage outlets, including Room Service, Restaurant, Starbucks Bean Counter, and Hotel Bar/Lounge.
  • Managed hotel beverage inventory, controlling costs and overseeing budgeting processes.
  • Administered scheduling, appraisals, hiring, and payroll of associates.
  • Trained and enforced Marriott service standards through use of records, menus, and established policies.
  • Conducted daily shift briefings and training.
  • Communicated and ensured understanding of department goals among hourly associates.
  • Earned recognition as Manager of the Quarter for exceptional leadership in 2007.

Purchaser

Marriott Corporation
Downers Grove
02.2003 - 02.2004
  • Developed inventory control system that reduced controllable inventory and food cost from 38% to 28%, exceeding budgeted target of 32%.
  • Evaluated vendor proposals for purchasing goods and services.
  • Managed inventory levels to ensure timely availability of supplies.
  • Negotiated pricing and terms with suppliers for best value.

Lead Cook

Marriott Corporation
Downers Grove
06.2000 - 02.2004
  • Managed daily production and development of menu choices and nightly specials to ensure quality and variety.
  • Supervised banquet planning, production, and execution of new banquet menus to enhance guest experiences.
  • Facilitated increased guest interaction with the kitchen to foster engagement and satisfaction.

Education

Associates Degree - Applied Science for Culinary Arts

College of DuPage
Glen Ellyn, IL
03-2002

Skills

  • Event coordination
  • Schedule management
  • Team leadership
  • Effective communication
  • Problem solving
  • Attention to detail
  • Personnel leadership
  • Microsoft Office proficiency
  • Customer service

Certification

  • Sanitation, Purchasing, Supervision, Nutrition, Service & Sales certifications through National Restaurant Association
  • Certified through MVP Audio Visual Institute Stage 1
  • Service and Excellence, TIPS (alcohol service responsibilities), and BASSETT training through Marriott
  • Marriott Certified Wedding Planner

Timeline

Event Operations Supervisor

Marriott Corporation
04.2008 - Current

Restaurant Manager/Supervisor

Marriott Corporation
02.2004 - 04.2008

Purchaser

Marriott Corporation
02.2003 - 02.2004

Lead Cook

Marriott Corporation
06.2000 - 02.2004

Associates Degree - Applied Science for Culinary Arts

College of DuPage
Traci Jensen