Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Timeline
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Traci Kast

Traci Kast

Hubert,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and with a positive attitude. Uses independent decision-making skills and sound judgement to positively impact company success.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvement Stores
05.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined approximately 15 incoming calls for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Medical Receptionist

Southeastern Medical Oncology Center
01.2019 - 01.2020
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Transportation Management Coordinator

US Army Reserve
09.2017 - Current
  • Enhanced customer satisfaction through proactive communication and timely issue resolution.
  • Managed a team of 5-10 drivers, ensuring compliance with safety standards and regulations to maintain a safe work environment.
  • Coordinated cross-functional teams of 10-30 individuals in complex logistics projects, achieving successful execution within required timelines.
  • Maintained accurate record-keeping systems for shipments, invoices, and other documentation in compliance with industry regulations.
  • Conducted risk assessments for transportation activities to mitigate potential issues before they occurred.

Lead Bartender

Red Lobster
01.2014 - 01.2018
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.

Education

Bachelor of Science - Construction Management

Indiana State University
Terre Haute, IN
2026

High School Diploma -

Lake Worth High School
Lake Worth, FL
05.2010

Skills

    • Data Entry
    • Scheduling
    • Complaint Resolution
      • Critical Thinking
      • Administrative Support
      • Customer Service

Accomplishments

Commandants List - US Army 88N School -2022

Humanitarian Medal Recipient - US Army 2018

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancement4-day work weekFlexible work hoursWork from home option

Timeline

Customer Service Representative

Lowes Home Improvement Stores
05.2022 - Current

Medical Receptionist

Southeastern Medical Oncology Center
01.2019 - 01.2020

Transportation Management Coordinator

US Army Reserve
09.2017 - Current

Lead Bartender

Red Lobster
01.2014 - 01.2018

Bachelor of Science - Construction Management

Indiana State University

High School Diploma -

Lake Worth High School

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Traci Kast