Traci Kast
Hubert,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and with a positive attitude. Uses independent decision-making skills and sound judgement to positively impact company success.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
DBQ Quality Analyst
Infinite Computer Solutions
12.2024 - Current
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
- Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
Customer Service Representative
Lowes Home Improvement Stores
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined approximately 15 incoming calls for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Transportation Management Coordinator
US Army Reserve
09.2017 - Current
- Enhanced customer satisfaction through proactive communication and timely issue resolution.
- Managed a team of 5-10 drivers, ensuring compliance with safety standards and regulations to maintain a safe work environment.
- Coordinated cross-functional teams of 10-30 individuals in complex logistics projects, achieving successful execution within required timelines.
- Maintained accurate record-keeping systems for shipments, invoices, and other documentation in compliance with industry regulations.
- Conducted risk assessments for transportation activities to mitigate potential issues before they occurred.
Medical Receptionist
Southeastern Medical Oncology Center
01.2019 - 01.2020
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Lead Bartender
Red Lobster
01.2014 - 01.2018
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Hooksett, NH 01.2024 - Current
High School Diploma -
Lake Worth High School
Lake Worth, FL05.2010
Skills
- Data Entry
- Scheduling
- Critical Thinking
- Administrative Support
- Customer Service
Accuracy and precision
Project collaboration
Attention to detail
Accomplishments
Commandants List - US Army 88N School -2022
Humanitarian Medal Recipient - US Army 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancement4-day work weekFlexible work hoursWork from home optionTimeline
DBQ Quality Analyst
Infinite Computer Solutions
12.2024 - Current
Bachelor of Science - Environmental Science
Southern New Hampshire University
01.2024 - Current
Customer Service Representative
Lowes Home Improvement Stores
05.2022 - Current
Medical Receptionist
Southeastern Medical Oncology Center
01.2019 - 01.2020
Transportation Management Coordinator
US Army Reserve
09.2017 - Current
Lead Bartender
Red Lobster
01.2014 - 01.2018
High School Diploma -
Lake Worth High School