Traci Kelly
Customer service
Middleton,Wisconsin
Summary
I am a competent,hardworking professional seeking a job as an administrative assistant,clerk,retail sales attendant,or Hotel Front desk Reservations,or Customer service job. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification and Diplomas
Work History
CDS
Club Demonstration Services at Costco
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
RESERVATIONS Manager
Baymont Inn and Suites
Waunakee, Wisconsin
09.2016 - 12.2016
- Make RESERVATIONS, Handle guest complaints, laundry, washing and drying for rooms, Serve a hot breakfast every day, take down breakfast, answer phone calls, night audit, shop for food items to replenish, Clean front desk area and assign rooms to be cleaned to the housekeepers.
Personal Care Worker
Fiscal Assistance/Care Wisconsin
Madison, Wisconsin
11.2011 - 03.2016
- Assist people with disabilities cognitive and physical, grocery shop, assist with daily tasks, and assist with medications, provide care to person's pet, assist with household facilities and make sure their working properly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Provided safe mobility support to help patients move around personal and public spaces.
- Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Conferred with supervisor to discuss patient condition and medical care.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Promoted a safe and comfortable living environment by performing light housekeeping duties.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Reservation Clerk
Econo Lodge
Madison, Wisconsin
11.2013 - 06.2014
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Contact housekeeping or maintenance staff when guests report problems.
- Record guest comments or complaints, referring customers to managers as necessary.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Issue room keys and escort instructions to bellhops.
- Greet, register, and assign rooms to guests of hotels or motels.
Personal Care Worker
C.L.A.
Madison, Wisconsin
05.2009 - 11.2011
- Assist people with disabilities cognitive and physical, ensure all Dr.s appointments were made and met, All personal cares, assist with daily tasks, dressing, shopping, and assist with medications.
Home Health Aid
Interim
Madison, Wisconsin
05.2005 - 02.2009
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
- Bathe patients.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Change dressings.
- Check patients' pulse, temperature, and respiration.
- Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
Certified Nursing Assistant
Karmenta
Madison, Wisconsin
01.2008 - 07.2008
- Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
- Assist nurses or physicians in the operation of medical equipment or provision of patient care.
- Change bed linens or make beds.
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Exercise patients who are comatose, paralyzed, or have restricted mobility.
- Feed patients or assist patients to eat or drink.
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Prepare or serve food trays.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Remind patients to take medications or nutritional supplements.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
- Supply, collect, or empty bedpans.
- Turn or reposition bedridden patients.
- Undress, wash, and dress patients who are unable to do so for themselves.
Hair Stylist/ Assistant Manager
Mastercuts
Madison, Wisconsin
05.2004 - 05.2005
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Apply water, setting, straightening or waving solutions to hair and use curlers, rollers, hot combs and curling irons to press and curl hair.
- Attach wigs or hairpieces to model heads and dress wigs and hairpieces according to instructions, samples, sketches or photographs.
- Bleach, dye, or tint hair, using applicator or brush.
- Clean, shape, and polish fingernails and toenails, using files and nail polish.
- Comb, brush, and spray hair or wigs to set style.
- Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.
- Demonstrate and sell hair care products and cosmetics.
- Develop new styles and techniques.
- Give facials to patrons, using special compounds such as lotions and creams.
- Keep work stations clean and sanitize tools such as scissors and combs.
- Massage and treat scalp for hygienic and remedial purposes, using hands, fingers, or vibrating equipment.
- Operate cash registers to receive payments from patrons.
- Recommend and explain the use of cosmetics, lotions, and creams to soften and lubricate skin and enhance and restore natural appearance.
- Schedule client appointments.
- Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
- Shape eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis or wax.
- Shave, trim and shape beards and moustaches.
- Train or supervise other hairstylists, hairdressers and assistants.
- Update and maintain customer information records, such as beauty services provided.
Education
Foundations Job Skills - Customer service Academy
Urban League
04.2014
Assistant Nursing - Certificate
C.N.A. Alliance Nursing assistant School
07.2005
Hair, Management, Skin - License
Madison School of Beauty
06.1988
Highschool - Math, English,History, Algebra, Geometry,French 5 yrs.,Orchestra,4 yrs.,Choir.,4 yrs.Chemistry, Eco
Sun Prairie Highschool
06.1986
Skills
- Administrative assistant intern
- CNA
- Hair practitioner
- Assistant Manager
- Hotel RESERVATIONS Assistant Manager
Certification
- Hair Practitioner
- C.N.A.
Timeline
CDS
Club Demonstration Services at Costco
08.2022 - Current
RESERVATIONS Manager
Baymont Inn and Suites
09.2016 - 12.2016
Reservation Clerk
Econo Lodge
11.2013 - 06.2014
Personal Care Worker
Fiscal Assistance/Care Wisconsin
11.2011 - 03.2016
Personal Care Worker
C.L.A.
05.2009 - 11.2011
Certified Nursing Assistant
Karmenta
01.2008 - 07.2008
Home Health Aid
Interim
05.2005 - 02.2009
Hair Stylist/ Assistant Manager
Mastercuts
05.2004 - 05.2005
Foundations Job Skills - Customer service Academy
Urban League
Assistant Nursing - Certificate
C.N.A. Alliance Nursing assistant School
Hair, Management, Skin - License
Madison School of Beauty
Highschool - Math, English,History, Algebra, Geometry,French 5 yrs.,Orchestra,4 yrs.,Choir.,4 yrs.Chemistry, Eco
Sun Prairie Highschool
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