Traci Lyda Wright
Fairview
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Customer Service Supervisor
Burlington
Asheville
05.2026 - Current
- Supervised daily customer service operations to ensure high-quality support.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Trained and mentored staff in effective communication techniques and product knowledge.
- Handled escalated customer inquiries and resolved conflicts promptly and professionally.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Monitored team performance and provided feedback to improve service efficiency.
- Collaborated with management to develop strategies for improving customer experiences.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Office Manager
Lee Lyda Electric
Asheville
02.2010 - Current
- Managed daily office operations and maintained efficient workflow.
- Implemented office policies to enhance organizational efficiency.
- Coordinated schedules and meetings for management and staff.
- Trained new employees on office procedures and systems.
- Oversaw inventory management and procurement of supplies.
- Facilitated communication between departments to support operations.
- Maintained filing system for records, correspondence and other documents.
Education
Master of Science - Accounting
Strayer University
05.2003 - 08.2005
Skills
- Customer service
- Team management
- Staff training
- Performance monitoring
- Office management
- Financial reporting
- Conflict resolution
- Team collaboration
- Verbal and written communication
- Relationship building
Report Summary
Complete, COMPLETE, Wright, Traci Lyda, NC-BUNCOMBE, Complete, LEVEL1, Lyda, Traci R, NC-BUNCOMBE, Complete, LEVEL1, Wright, Traci Lyda, Complete, LEVEL1, Wright, Traci Lyda, Complete, COMPLETE, Wright, Traci Lyda, Complete, CLEAR, 05/07/26, 05/07/26
Order Information
Complete, COMPLETE, Wright, Traci Lyda, NC-BUNCOMBE, Complete, LEVEL1, Lyda, Traci R, NC-BUNCOMBE, Complete, LEVEL1, Wright, Traci Lyda, Complete, LEVEL1, Wright, Traci Lyda, Complete, COMPLETE, Wright, Traci Lyda, Complete, CLEAR, 05/07/26, 05/07/26
Job Information - Location Of Job
Complete, COMPLETE, Wright, Traci Lyda, NC-BUNCOMBE, Complete, LEVEL1, Lyda, Traci R, NC-BUNCOMBE, Complete, LEVEL1, Wright, Traci Lyda, Complete, LEVEL1, Wright, Traci Lyda, Complete, COMPLETE, Wright, Traci Lyda, Complete, CLEAR, 05/07/26, 05/07/26
Timeline
Customer Service Supervisor
Burlington
05.2026 - Current
Office Manager
Lee Lyda Electric
02.2010 - Current
Master of Science - Accounting
Strayer University
05.2003 - 08.2005