Traci Miller
Zebulon,North Carolina
Summary
Office Manager with 30+ years of experience providing administrative support for up to 10 staff members. Possesses strong multi-tasking skills with the ability to simultaneously manage various projects and schedules. Consistently demonstrates a depth of industry expertise including insurance, practice management, and marketing.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Utiliaztion Review Specialist
DLP Maria Parham
Louisburg, NC
05.2025 - Current
- Secured initial authorizations for all patients admitted to adult and geriatric units.
- Secured concurrent authorizations for patients requiring extended care days.
- Identified and processed over 40 outstanding retro authorizations to restore account accuracy.
- Managed the retrieval of 20+ retro authorizations, improving operational effectiveness within the collection department.
- Leveraged over 30 years of experience in managing insurance company interactions and billing processes.
- Optimized authorization process, achieving 98% online efficiency.
Intake Coordinator
DLP Maria Parham
Louisburg, NC
02.2025 - Current
- Coordinated patient intake processes to ensure seamless admissions and efficient workflow.
- Managed electronic health record systems to maintain accurate patient information.
- Facilitated communication between medical staff and patients, enhancing service delivery.
- Conducted initial assessments to determine patient needs and eligibility for services.
Office Manager/Billing Specialist
Triangle Chiropractic
08.2004 - Current
- Successfully processes all steps of the insurance process including verification, filing claims, and collection.
- Skillfully handles all accounts receivable and payable.
- Provides continuous administrative support to physicians.
- Tailors exceptional patient care programs.
- Adeptly provides bookkeeping support.
- Navigates and ensures HIPPA compliance.
- Enters financial data to company-wide database so it can be verified and rectified in a timely fashion.
- Provides data entry support of daily charges as well an explanation of benefits.
- Maintains and manages inventory across the practice.
- Supports office staff training.
- Provides high-level support for both front desk and back office operations.
Claims Specialist
Pitt Memorial Hospital
08.2003 - 07.2004
- Examined and resolved complex medical claims.
- Documented all subsequent claims-related actions.
- Analyzed and determined insurance coverage.
Financial Officer
North Hills Surgery Center
09.1998 - 08.2003
- Skillfully provided front office management support.
- Managed and oversaw payroll-related activities.
- Prepared yearly budget reports.
- Oversaw and processed accounts payable.
- Adeptly prepared quarterly financial reports for Board of Directors.
- Provided oversight to the medical team.
- Served as an administrative support and liaison to the Board of Directors.
Education
Various college courses
Old Dominion University
High School Diploma - undefined
Monacan High School
Skills
- PROFESSIONAL
- Account management
- Project management
- Customer service skills
- Proficient in a variety of Insurance-related processes
- Strong technical writing skills
- Detail-Oriented
- Analytical skills
- Verbal and written communication skills
- TECHNICAL
- Microsoft Office
- QuickBooks
- Chiro Touch
- AMS Software
Certification
CCA-XT Certified Chiropractic Assistant X-Ray Technician
Timeline
Utiliaztion Review Specialist
DLP Maria Parham
05.2025 - Current
Intake Coordinator
DLP Maria Parham
02.2025 - Current
Office Manager/Billing Specialist
Triangle Chiropractic
08.2004 - Current
Claims Specialist
Pitt Memorial Hospital
08.2003 - 07.2004
Financial Officer
North Hills Surgery Center
09.1998 - 08.2003
High School Diploma - undefined
Monacan High School
Various college courses
Old Dominion University
DLP Maria Parham Employee of the Month June 2025
June2025