Quoc Nguyen
Arlington,TX
Summary
Motivated IT professional with experience in hardware repair, replacement, and software troubleshooting. Strong organizational skills and ability to manage multiple tasks accurately. Seeking an IT support role to apply technical skills and solve problems efficiently.
Overview
17
17
years of professional experience
Work History
Information Technology Record Management Service Tech 2
Tarrant County
05.2019 - Current
- Ensured compliance with federal guidelines such as HIPAA and CJIS, optimizing data integrity and security
- Implemented quality control procedures for document accuracy and data management
- Collected and compiled datasets from various sources for efficient record-keeping and analysis
Body Shop/Customer Service
Ford Dealership
02.2016 - 09.2016
- Managed customer communications and resolved discrepancies effectively, enhancing customer satisfaction
PC Tech/IT Specialist
New Breed Logistics
01.2008 - 06.2012
- Installed, troubleshoot, and maintained hardware/software systems, ensuring optimal IT operations
- Assisted in managing data quality and configuration control for operational efficiency
Education
Bachelor of Science - University Studies
University of Texas At Arlington
Arlington, TX05.2024
Associate of Applied Science -
Tarrant County College
Arlington, TX05.2015
Skills
- Fast learner
- Repair and replacement of PC components
- Troubleshooting Windows and Mac OS
- Diagnosing software issues
- Reinstalling operating systems
- Software updates
- Basic network troubleshooting
- Configuring routers and modems
- Communicating technical solutions to non-technical users
- Resolving IT issues efficiently
- Knowledge of diagnostic tools
- Strong communication
- Teamwork
- Analytical
- Detail-oriented
- Handling multiple projects
- Experience improving efficiency
- Information technology support
Timeline
Information Technology Record Management Service Tech 2
Tarrant County
05.2019 - Current
Body Shop/Customer Service
Ford Dealership
02.2016 - 09.2016
PC Tech/IT Specialist
New Breed Logistics
01.2008 - 06.2012
Associate of Applied Science -
Tarrant County College
Bachelor of Science - University Studies
University of Texas At Arlington
Similar Profiles
Christopher LindseyChristopher Lindsey
Equipment Operator 3 at Tarrant CountyEquipment Operator 3 at Tarrant County
Corbyn JeffersonCorbyn Jefferson
Desktop IT Support Analyst at Tarrant CountyDesktop IT Support Analyst at Tarrant County
Yeronica JonesYeronica Jones
Tarrant County Clerk at Tarrant CountyTarrant County Clerk at Tarrant County