Wilfindjy Moise
Tampa
Summary
Experienced IT Tech 1 at Seminole Hard Rock with a proven track record in troubleshooting and resolving technical issues. Proficient in maintaining and upgrading systems, providing user support, and ensuring the smooth operation of IT infrastructure. Strong analytical and problem-solving skills with a commitment to delivering high-quality IT solutions.
Overview
4
4
years of professional experience
Work History
Information Technology Tech
Seminole Hard Rock Casino
11.2023 - Current
- Responsible for providing technical support and troubleshooting for information technology systems at Seminole Hard Rock Casino
- Ensure smooth operation of computer systems and networks by monitoring, maintaining, and resolving technical issues
- Collaborate with team members to implement and update technology solutions to improve efficiency and productivity
- Provide excellent customer service by promptly addressing user concerns and resolving technical problems
Players Club Member
Seminole Hard Rock
05.2023 - 11.2023
- Assisted casino guests with player rewards program enrollment and provided information on promotions and special events
- Delivered exceptional customer service by addressing inquiries and resolving concerns
Cashier and Customer Service
Nicks Gyro and Subs
01.2021 - 09.2023
- Worked as a cashier and provided customer service at Nicks Gyro and Subs
- Handled cash transactions and operated a cash register with accuracy and efficiency
- Assisted customers with placing orders and provided information on menu items
Education
Bachelor - Computer Engineering
University of South Florida
Tampa, FLSkills
- Information Technology
- Technical Support
- Active Directory
- Troubleshooting
- Infrastructure Build
- Customer Service
- Communication
- Time Management
- Teamwork
- Problem-Solving
- Excellent attention to detail
- Fast learner
Timeline
Information Technology Tech
Seminole Hard Rock Casino
11.2023 - Current
Players Club Member
Seminole Hard Rock
05.2023 - 11.2023
Cashier and Customer Service
Nicks Gyro and Subs
01.2021 - 09.2023
Bachelor - Computer Engineering
University of South Florida
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