Traci Page
Ramsey,MN
Summary
Experienced behavioral health professional with over 10 years in assessment, documentation review, and quality assurance in Medicaid environments. Conducts thorough case reviews to ensure compliance and identifies trends for training and operational enhancements. Collaborates with multidisciplinary teams, delivers actionable feedback, and translates regulatory complexities into practical guidance, enhancing documentation accuracy and operational outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Integrative MH & SUD Case Manager
UCare
Mpls, MN
05.2023 - Current
- Support high-risk members with repeated hospitalizations in achieving sustained stability, including individuals with a reduction from multiple hospitalizations per year to zero through care coordination, engagement, and intervention.
- Managed a high-volume caseload exceeding standard expectations, ensuring accuracy and compliance in documentation and care coordination.
- Analyzed trends and service gaps, offering feedback that enhanced care coordination processes and improved system-level outcomes.
- Conducted peer chart audits and case reviews to ensure compliance with Medicaid and regulatory requirements, identifying trends that informed quality improvement initiatives.
Founder / Clinical Supervisor
Page Counseling Services
Elk River, MN
09.2015 - Current
- Conducted chart reviews for clinical trainees and external agencies, ensuring compliance with clinical, ethical, and regulatory standards while enhancing documentation accuracy.
- Analyze case patterns and identify trends to inform training needs, workflow improvements, and service delivery enhancements.
- Provided targeted coaching and supervision to staff, improving clinical decision-making and ensuring documentation accuracy.
- Designed and delivered in-person and virtual trainings on documentation standards and regulatory compliance, fostering staff development and promoting clinical quality.
Clinical Treatment Coordinator | Pro Fee Licensed Mental Health Professional
M Health Fairview
Minneapolis, MN (on call status)
05.2014 - Current
- Conduct comprehensive case reviews, diagnostic assessments, and risk evaluations in high-acuity behavioral health settings.
- Collaborated with interdisciplinary teams to address complex cases, facilitate level-of-care decisions, and enhance continuity of care and patient outcomes.
- Designed and implemented a substance use assessment referral process in inpatient mental health units, training staff to ensure consistent screening and referral practices.
- Represented M Health Riverside in cross-site collaboration with St. Joseph’s during hospital merger, aligning documentation standards, assessment tools, and workflows to enhance compliance and standardization across campuses.
Education
Master’s Degree - Counseling & Psychotherapy
Adler Graduate School
Post-Graduate Certificate - Co-Occurring Disorders
Adler Graduate School
Bachelor of Science - Behavioral Science
NYIT - Ellis College
Skills
- Quality Assurance
- Compliance review
- Regulatory Compliance
- Policy Compliance
- Process Improvement
- Workflow Improvement
- Performance Improvement
- Case Review
- Complex Case Review
- Case management
- Behavioral health expertise
- Medicaid Systems
- Behavioral Health Systems
- Documentation Audit
- Chart auditing
- Documentation standards
- Accuracy
- Risk assessment
- Trend Analysis
- Technical Guidance
- Project coordination
- Staff supervision
- Training
- Staff Coaching
- Performance coaching
- Team management
- Cross-functional collaboration
- Interdisciplinary Collaboration
- Communication
- Clear communication
- Client interaction
- Issue resolution
- Process optimization
- Team management
- Project coordination
Personal Information
Title: Behavioral Health Clinician | Quality & Compliance Specialist
Certification
- Licensed Professional Clinical Counselor, MN
- Licensed Alcohol and Drug Counselor, MN
- Licensed Professional Counselor, WI
- Board-Approved Clinical Supervisor, MN
Professional Development
- Ongoing professional development in behavioral health best practices, documentation standards, and emerging technologies, including responsible use of AI in clinical and operational workflows
- Clinical Modalities: Brief Therapy, Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Solution-Focused Therapy
- Crisis Assessment & Intervention
- Workplace Violence Prevention & De-escalation
- Mediation & Conflict Resolution (community and family based)
Professional Overview
Behavioral health professional with over 10 years of experience in assessment, documentation review, and quality assurance within Medicaid-funded and regulated service environments. Skilled in conducting detailed case reviews, ensuring compliance with policy and procedural standards, and identifying trends to support training and operational improvements. Experienced in collaborating with multidisciplinary teams, providing targeted feedback, and translating complex regulatory requirements into practical guidance to improve accuracy, consistency, and outcomes. Strong familiarity with DHS-regulated and Medicaid-managed systems, including policy interpretation, documentation standards, and compliance expectations.
Timeline
Integrative MH & SUD Case Manager
UCare
05.2023 - Current
Founder / Clinical Supervisor
Page Counseling Services
09.2015 - Current
Clinical Treatment Coordinator | Pro Fee Licensed Mental Health Professional
M Health Fairview
05.2014 - Current
Master’s Degree - Counseling & Psychotherapy
Adler Graduate School
Post-Graduate Certificate - Co-Occurring Disorders
Adler Graduate School
Bachelor of Science - Behavioral Science
NYIT - Ellis College