Traci Peterson
Naperville,IL
Summary
Dynamic professional with extensive hands-on experience in audit analysis, skilled at navigating complex challenges and delivering insightful solutions. Strong problem-solving abilities and a proactive approach consistently achieve results in fast-paced environments. Known for adaptability, creativity, and a results-oriented mindset, driving projects to successful completion while surpassing expectations. Dedicated to advancing organizational goals and fostering sustainable growth through strategic initiatives and collaboration.
Overview
28
28
years of professional experience
Work History
Receptionist/Shared Services Manager
Baird & Warner
Schaumburg, IL
01.2024 - Current
- Managed front desk operations, ensuring efficient appointment scheduling and visitor greeting.
- Orchestrated effective communication channels between clients and agents, improving client satisfaction and service delivery.
- Maintained accurate records of incoming calls and messages for effective follow-up.
- Implemented filing systems to streamline document retrieval and organization processes.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Fostered a culture of continuous improvement by mentoring staff and encouraging innovation.
- Managed departmental budgets, ensuring alignment with organizational goals and financial targets.
- Maintained professional, organized, and safe environment for employees and patrons.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
Support Nurse Auditors
Change Healthcare
Lombard, IL
08.2019 - 03.2020
- Utilizing OCR(Optical Character Recognition) software to scan and then manipulate a paper medical bill into a Microsoft Excel version
- Logging, scanning and/or tracking items received and ensuring follow-up is completed
- Making calls to hospital facilities in order to request records
- Sending or receiving correspondence via email, mail, fax
- Contacting hospital representatives by email and phone for assistance with issue resolution
- Providing feedback and requesting revisions from auditing staff
Caregiver 1
Homelnstead
Naperville, IL
10.2018 - 06.2019
- Provided clients, residents and patients with a comforting environment.
- Assisted clients with everyday tasks and medication reminders.
- Worked with clients in safety, trust, and confidence.
- Monitored clients nutritional needs.
- Provided light housekeeping and laundry needs.
Medical Records Analyst
Central DuPage Hospital
Winfield, IL
01.2008 - 01.2011
- Reviewed hospital medical records for compliance with hospital bylaws, JACHO, and regulatory requirements. Cross-check all records.
- Maintain a minimum of 95% efficiency and accuracy ratings at all times.
Operations Manager
Encore Credit Corp
Downers Grove, IL
01.2005 - 01.2007
- Pipeline management, quality control, underwriting, and production responsibility for $150 million mortgage division. Achieved 99% accuracy in loan reviews/audits.
- $500,000 signing authority for home loans. 99% acceptance rate for loans over $500,000.
- Restructured all operations, including staffing. Rewrote underwriter guidelines to increase efficiency and accuracy, achieved in less than 4 months.
- Hired, trained, and managed a loan staff of 35 employees.
Production Manager
Wells Fargo Home Mortgage
Schaumburg, IL
01.2003 - 01.2004
- Auditing Responsibilities: Through development of a company initiative, reduced government operational error rating from 14% to 0% within 5 months
- Reduced government subsidized loan error ratings from 28% to 5% through organizational and procedural improvements.
- Management Responsibilities: Hired, trained, and managed 35 employees who reviewed documents for regulatory compliance.
Administrator
American Fidelity Mortgage Services, Inc
Wheaton, IL
01.1998 - 01.2003
- Executed end-to-end processing and closure of $15 million in loans monthly, ensuring accuracy and compliance.
- Streamlined and finalized 320 processes annually, ensuring timely support for investor needs.
- Led cross-functional teams to implement strategic initiatives and drive organizational goals.
- Developed training programs for staff, fostering skills enhancement and operational excellence.
- Analyzed financial performance metrics to identify areas for improvement and growth.
- Oversaw risk management strategies, mitigating potential financial losses and regulatory issues.
- Coordinated audits and assessments, ensuring adherence to regulatory requirements and internal policies.
- Implemented technology solutions to optimize workflow and improve customer service experiences.
Education
High School Diploma -
Naperville North High School
Naperville, IL01-1984
Associate of Applied Science - Medical Informatics
College of DuPage
Glen Ellyn, ILAffiliations
- Association of Information Technology Professionals
- American Marketing Association
- International Association of Administrative Professionals
Timeline
Receptionist/Shared Services Manager
Baird & Warner
01.2024 - Current
Support Nurse Auditors
Change Healthcare
08.2019 - 03.2020
Caregiver 1
Homelnstead
10.2018 - 06.2019
Medical Records Analyst
Central DuPage Hospital
01.2008 - 01.2011
Operations Manager
Encore Credit Corp
01.2005 - 01.2007
Production Manager
Wells Fargo Home Mortgage
01.2003 - 01.2004
Administrator
American Fidelity Mortgage Services, Inc
01.1998 - 01.2003
High School Diploma -
Naperville North High School
Associate of Applied Science - Medical Informatics
College of DuPage