Traci Rodriguez
Apache Junction,AZ
Summary
Dedicated housekeeping professional with extensive experience at Sheraton Mesa Hotel, excelling in customer service and quality assurance. Proven ability to enhance guest satisfaction through meticulous cleaning and attention to detail. Skilled in deep cleaning and safety protocols, ensuring a welcoming environment while effectively managing time and prioritizing tasks.
Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Housekeeper
Gold Canyon Golf Resort
05.2023 - 09.2024
Housekeeping Room Attendant
Sheraton Mesa Hotel
03.2021 - 05.2023
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and guest satisfaction.
- Assisted in training new staff on housekeeping procedures and safety protocols.
- Inspected rooms post-cleaning to confirm adherence to hotel quality standards.
- Enhanced guest experience by fulfilling special requests for room amenities and configurations.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
House Keeper
Red Mountain Maids
06.2019 - 03.2020
- Organized and maintained cleanliness of residential properties to ensure client satisfaction.
- Executed detailed cleaning tasks using industry-standard tools and supplies for optimal results.
- Managed inventory of cleaning supplies, ensuring availability and proper usage at all times.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Dispatcher
Broughtons Trucking Llc
04.2015 - 11.2015
- Coordinated daily dispatch operations to ensure timely delivery of freight.
- Assisted drivers with troubleshooting issues during transport to minimize delays.
- Communicated effectively with clients to provide updates on shipment status.
- Managed incoming calls to schedule and prioritize freight assignments efficiently.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
Education
High School Diploma - General Studies
Red Mountain High School
Mesa, AZ05.1999
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Vacuuming
- Cleaning techniques
- Health and safety compliance
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- Physically strong
- Interior and exterior cleaning
- Guest relations
- FLUENT IN LANGUAGE
- Quality assurance
- Multitasking and organization
- Cleaning and organizing
- Detail-oriented
- Basic maintenance
- Safety protocols
- Room preparation
- Commercial and residential cleaning
- Focused and detail-oriented
- English language fluency
- Time management
- Multitasking and prioritizing
- Professional and courteous
- Hardworking
- Resident support
- Deep cleaning expertise
- Dusting furniture
- Residential cleaning
- Kitchen cleaning
Timeline
Housekeeper
Gold Canyon Golf Resort
05.2023 - 09.2024
Housekeeping Room Attendant
Sheraton Mesa Hotel
03.2021 - 05.2023
House Keeper
Red Mountain Maids
06.2019 - 03.2020
Dispatcher
Broughtons Trucking Llc
04.2015 - 11.2015
High School Diploma - General Studies
Red Mountain High School