Traci Sandberg
Ely,NV
Summary
Proficient in interpreting and applying rules, regulations, and policies to meet applicant needs. Skilled in maintaining confidentiality of client records while effectively managing inquiries and providing accurate information. Experienced in compiling data and preparing comprehensive reports, with strong communication abilities in both oral and written formats. Demonstrated capability in operating computer systems for data management and maintaining precise records in a collaborative team environment.
Overview
32
32
years of professional experience
Work History
Administrative Assistant II
Manpower Contracted for State of Nevada
Elko (physical office located in Ely), Nevada
01.2024 - Current
- Acted as primary contact for front office, resolving inquiries and transferring calls.
- Coordinated appointment scheduling for multiple rural offices and Telehealth providers.
- Managed documentation scanning and integrated client records from discharging hospitals.
- Maintained electronic consumer records in compliance with clinic directives.
- Processed financial transactions, including payment documentation and bank deposits.
- Updated consumer insurance information to support timely billing operations.
- Oversaw safety and security protocols, including training sessions and conducting fire drills.
Employment Gap
Health Related Time Off
Ely, NV
04.2023 - 01.2024
- Faced health-related procedures necessitating absence from work industry.
Member Service Representative
Greater Nevada Credit Union
Ely, NV
06.2016 - 04.2023
- Managed member inquiries on diverse products and services to foster satisfaction.
- Executed daily processing of cash and check deposits with precision, handling up to $285,000.
- Handled customer conflicts effectively, utilizing internal knowledge for strategic solutions.
- Strengthened member relationships through consistent delivery of excellent service experiences.
- Tailored presentations of services and products based on specific member needs.
- Provided comprehensive assessments and assistance to credit union members for optimal support.
- Conducted discussions with customers to discern needs and resolve product-related issues.
- Ensured high customer satisfaction through informed problem resolution and amiable service.
Shift Supervisor
Hotel Nevada and Gambling Hall
Ely, NV
06.2004 - 07.2015
- Performed cash audits during shift changes and closing times to assess financial integrity.
- Provided supervision for 20 employees, ensuring adherence to operational standards.
- Engaged customers with offerings and promotions to boost sales performance.
- Oversaw jackpot payout processes and managed corresponding tax documentation requirements.
- Reconciled funds from gaming machines against meter reports for financial transparency.
- Accurately processed billing invoices while managing payment applications for account reconciliation.
- Handled daily cash transactions exceeding $50,000 reliably and efficiently.
- Implemented safety protocols to comply with health regulations and safeguard staff and guests.
Front End Manager
Honey's Jubilee Foods
Kanab, Utah
05.2001 - 03.2004
- Managed customer complaints to ensure complete satisfaction with resolutions.
- Provided administrative support during high-volume periods by assisting coworkers.
- Processed payments and issued accurate receipts, bills, and change to customers.
- Resolved technical issues related to front-end development processes efficiently.
- Welcomed large volumes of guests, enhancing overall customer service experience.
- Created employee schedules based on skill sets and coverage needs for optimal performance.
- Conducted regular one-on-one meetings to review employee performance and provide constructive feedback.
- Recruited and trained new employees to align with job requirements and operational standards.
Owner/Operator
Tiny Tots Day Care
Fredonia, Arizona
01.1994 - 05.2001
- Ensured compliance with local laws and regulations governing business operations.
- Monitored weekly financial performance to uphold fiscal responsibility.
- Established competitive pricing models to align with profitability objectives.
- Identified operational risks to effectively minimize potential liabilities.
- Analyzed client feedback to enhance overall business success.
- Maintained detailed records for accountability and transparency.
- Observed safety protocols, ensuring adherence to state safety regulations.
- Managed all aspects of child care and education for children ages three to five.
Education
Associate of Arts - Psychology
Great Basin College
Ely, NV 8930112.2018
Associate of Science - Psychology
Great Basin College
Ely, Nv 8930112.2018
Associate of Applied Science - Psychology
Mohave Community College
Fredonia, AZ 86022Skills
- Professional conduct
- Customer relationship management
- Verbal and written communication
- Account management
- Data confidentiality and HIPAA compliance
- Billing and transaction processing
- Client support
- Regulatory compliance
- Multi-line phone operation
- Work prioritization
- Data entry accuracy
- Records management
- Multitasking and attention to detail
- Document control and data archiving
- Reception oversight
- Office supply management
- Minute taking and correspondence writing
- Data organization
Timeline
Administrative Assistant II
Manpower Contracted for State of Nevada
01.2024 - Current
Employment Gap
Health Related Time Off
04.2023 - 01.2024
Member Service Representative
Greater Nevada Credit Union
06.2016 - 04.2023
Shift Supervisor
Hotel Nevada and Gambling Hall
06.2004 - 07.2015
Front End Manager
Honey's Jubilee Foods
05.2001 - 03.2004
Owner/Operator
Tiny Tots Day Care
01.1994 - 05.2001
Associate of Arts - Psychology
Great Basin College
Associate of Science - Psychology
Great Basin College
Associate of Applied Science - Psychology
Mohave Community College