Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traci SILLS

Birmingham,AL

Summary

Proven expertise in switchboard and reception operations, honed at Compass Group USA, showcases my ability to manage high-volume calls with efficiency. Skilled in reservation coordination and customer service, I excel in connecting callers to their destinations swiftly and professionally. My track record includes enhancing caller satisfaction and streamlining communication processes, demonstrating both hard and soft skills vital for dynamic office environments.

Overview

30
30
years of professional experience

Work History

Switchboard Operator

Compass Group USA
BIRMINGHAM, ALA
06.2018 - Current
  • Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
  • Provided customer service support by responding to inquiries, complaints and requests for information.
  • Greeted visitors in a professional manner when they arrived at the switchboard station.
  • Routed emergency calls to the appropriate department or personnel.
  • Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
  • Verified caller identification before transferring calls or releasing confidential information.
  • Assisted in managing on-call schedules for various departments within the organization.
  • Processed orders from customers over the phone accurately and promptly.
  • Addressed customer concerns professionally in order to provide satisfactory solutions.

Front Desk Receptionist

Compass Group USA
BIRMINGHAM , ALA
07.2017 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Cashier Clerk

Compass Group USA
Birmingham, AL
08.2007 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted and balanced cashier drawers.

Clerk

salavage bakery
Homewood, AL
09.2004 - 06.2006
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.

Clerk

Aramark
Birmingham, Ala
06.1994 - 08.2004
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.

Education

REQUIRED

GW CARVER HIGH SCHOOL
BIRMINGHAM
05-1984

Skills

  • Reservation coordination
  • Call transfers
  • Connection management
  • Telephone operations
  • Switchboard operations
  • Message documentation

Timeline

Switchboard Operator

Compass Group USA
06.2018 - Current

Front Desk Receptionist

Compass Group USA
07.2017 - Current

Cashier Clerk

Compass Group USA
08.2007 - Current

Clerk

salavage bakery
09.2004 - 06.2006

Clerk

Aramark
06.1994 - 08.2004

REQUIRED

GW CARVER HIGH SCHOOL

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Traci SILLS