Traci Smotherman

• Developed strong relationships with clients through excellent communication skills and professional demeanor.
• Enhanced client satisfaction by providing comprehensive on-site support and distribution of mail including letter or representations, lawsuits, returned checks, and landlord tenders.
• Delivered exceptional customer service through prompt response times and effective communication.
• Maintained accurate documentation of work completed, allowing for efficient follow-up support when needed.

•Received and handled incoming calls regarding Aid and Attendance benefits and completed questionnaires of qualifications on how to receive VA pensions for monthly living expenses at long term health care facilities.

• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
• Developed strong relationships with clients, facilitating trust and open communication during the claims process.
• Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.