Traci Thompson
Lewis Center
Summary
To secure an entry-level customer service position in a dynamic organization where my organizational skills, attention to detail, and ability to work in a fast-paced environment will be utilized to support the organization’s goals and objectives.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
24
24
years of professional experience
Work History
Delivery Driver
Door Dash
02.2019 - Current
- As a delivery driver; I have been responsible for ensuring the safe and timely transportation of goods to clients or businesses.
- I have consistently exceeded expectations by reviewing orders before and after delivery to ensure accuracy and completeness, and by addressing any concerns or issues to guarantee their satisfaction.
- I have demonstrated my commitment to providing exceptional service by loading and unloading items from vehicle with care.
Driver
Uber
06.2018 - Current
- As an Uber driver, my primary responsibility is to provide safe, reliable and efficient transportation services to passengers in a timely and courteous manner.
- I am responsible to maintain a clean and well-maintained vehicle and to ensure that it is equipped with the necessary safety features, such as working seat belts and airbags.
- Additionally, I must possess a valid driver’s license and maintain a good driving record, as well as pass a background check and vehicle inspection before being approved.
Administrative Assistant
Franklin County Job and Family Services
09.2015 - 12.2016
- As an administrative assistant, I provided essential support to ensure the efficient operations of the office.
- I supported managers and employees through a variety of tasks related to organization and communication, including scheduling appointment, coordination meetings, managing correspondence, and maintain records.
- I am familiar with a variety of the field’s concepts, practices and procedures and have excellent communication skills, both over the phone and email.
Customer Service Representative
Franklin County Job and Family Services
10.2001 - 09.2015
- As a customer service representative, I was responsible to respond to customer inquiries, by phone chat, email or in person.
- I handle customer complaints by being able to find solutions that satisfy the customer.
- Responsible for mainlining customers records on a spreadsheet.
Education
Business Administration And Management
Columbus State Community College
Columbus, OH 09.1983 -
Northland High School
Columbus, OH 09.1981 -
Skills
- Organization
- Communication
- Attention to Detail
- Adaptability
- Clean MVR
- Customer relationship management
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
References
Available upon request
Activities
- Planning events
- Crafting and creating schedules
- Writing creatively and in the form of letters
- Conducting online research
- Reading
- Conducting surveys to gather information
- Providing excellent customer service and assisting others
Timeline
Delivery Driver
Door Dash
02.2019 - Current
Driver
Uber
06.2018 - Current
Administrative Assistant
Franklin County Job and Family Services
09.2015 - 12.2016
Customer Service Representative
Franklin County Job and Family Services
10.2001 - 09.2015
Business Administration And Management
Columbus State Community College
09.1983 -
Northland High School
09.1981 -